Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Laurie Parke

Laurie Parke

International Flight Attendant
Clermont,FL

Summary

Accomplished Flight Attendant offering over 24 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

46
46
years of professional experience

Work History

Lead International Flight Attendant

Delta Air Lines
Orlando, FL
06.1999 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Bartender/Server

Walt Disney World Resort
Orlando, FL
05.2004 - 01.2014
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Bartender/Trainer/Key Manager

Outback Steakhouse
Kissimmee, FL
04.1996 - 10.2009
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted Managers with interviewing and other administrative tasks associated with successfully running store.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired Bartenders in upselling techniques, customer service and, setting up their workspace, bolstering job expertise within their shifts.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Opened and trained bar staff at 3 new stores, out of state. It was a 2 week process. Very rewarding.

Education

Associate of Arts - General Studies

Concordia College
Moorhead, MN
05.1983

Bachelor of Arts - Applied Behavioral Sciences

National Louis University
Chicago, IL
03.2003

Skills

  • Flight Training
  • International Flight Operations
  • Adult AED and CPR
  • Medical Emergency Response
  • Emergency Procedures Knowledge
  • Critical Thinking
  • Service Quality
  • Customer Satisfaction
  • Passenger Care
  • Creative Solutions
  • Passenger Interaction
  • Situational Awareness

Timeline

Bartender/Server

Walt Disney World Resort
05.2004 - 01.2014

Lead International Flight Attendant

Delta Air Lines
06.1999 - Current

Bartender/Trainer/Key Manager

Outback Steakhouse
04.1996 - 10.2009

Associate of Arts - General Studies

Concordia College

Bachelor of Arts - Applied Behavioral Sciences

National Louis University

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Laurie ParkeInternational Flight Attendant