LAUREN NEBELS

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.

• Increased revenue by cross-selling and upselling products and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Cross-trained and provided backup support for organizational leadership.
• Responded to customer calls and emails to answer questions about products and services.
• Solved problems with products and services by providing customers with technical support.

• Planned fun outings and educational activities to keep children entertained.
• Helped children complete homework assignments and school projects.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Guided school homework and read bedtime stories to support development.

Focused work in Geographic Information System (GIS) urban planning data research and analysis. Design concepts of residential buildings and low-rise apartments as well as proposed buildings and site plans for increasing housing in high density locations.

• Dean's List Fall and Spring 2019-2023
• Honor Roll Fall and Spring 2019-2023
• Relevant Coursework: Research, Thesis, Studio
• 3.6-4.0 GPA
• Thesis: Speculative Practices of Territorial Transformation
• Research Project: The History of Old Town and the San Diego River, Unearthing the missing histories of Old Town San Diego, and the course of the San Diego river.