Lara Ellis

Work History

Personal Assistant to the Owner

R.U.M.E By Tauska

Beverly Hills, CA

05.2022 - 10.2022

Assisted in keeping personal and professional calendars up to date and coordinating appointments for future events.
Displayed absolute discretion in handling confidential information.
Maintained appropriate filing of personal and professional documentation.
Assisted in all facets (nothing too menial) to help keep owner organized, on task and focused
Prepared occasional meals for Owner
Assisted in Booking Travel
Personal support – running basic errands, collecting dry cleaning, grocery shopping, scheduling/booking self care maintenances, liaising with home cleaner, arranging/providing transportation, etc.

Guest Services Salon Associate

Aveda

Los Angeles, CA

08.2022 - 10.2022

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Checked in Clients for treatments, secured and prebooked future appointments
Oversaw Guest Service operations with eye for Brand reputation, staff productivity and operational efficiency.
Resolved guest issues with knowledgeable and friendly service.
Merchandised brand retail products on Displays

Prestige Beauty Advisor at Belk

Estee Lauder

Southern Pines, NC

06.2021 - 02.2022

Maintained in-depth knowledge of company brand to best serve customers and drive sales.
Completed timely and accurate resets based on seasonal demands and special promotional requirements.
Taught customers how to apply makeup and recommended optimal products.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Suggested treatments and styles to suit customer appearance and fashion choices.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Helped customers feel relaxed and comfortable through conversation and personal relatability.

Prestige Counter Manager at Belk

Lancome USA

Southern Pines, NC

03.2008 - 06.2021

Operated cash register to accurately complete customer financial transactions.
Organized sale events and created eye-catching product displays to attract customers to the Lancôme counter.
Trained, coached and motivated 4-person team to achieve personal productivity and company goals and objectives.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Won Counter Manager of the Year 3 times , Elite Status and given the 'Golden Rose' award
Planned and Produced Special In Store Events to promote and grow business and client relationships

Front Desk Receptionist

Taylor David Aveda Salon

Southern Pines, NC

01.2016 - 01.2018

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries as well as schedule and confirm appointments
Resolved customer issues quickly and notified Salon Owner immediately when problems needed her to be involved.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Helped with inventory control
Helped keep the Salon neat, clean and tidy
Helped keep the laundry clean and up to date
Took and Placed meal orders/runner for meal pick ups for Salon Associates

Prestige Counter Manager at Belk

Estee Lauder

Southern Pines, NC

02.1992 - 02.2007

Organized sale events and created eye-catching product displays to attract customers to the Estée Lauder counter.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Communicated regularly with store Management, Estee Lauder Estée Lauder Account Execs and buyers regarding stock needs, customer preferences and special events.
Trained, coached and motivated 4-person team to achieve personal productivity and company goals and objectives.
Volunteered for extra shifts during holidays and other busy periods to promote and grow the business as well as alleviating staffing shortages when call outs would happen
Submitted reports to senior management to aid in business decision-making and planning.
Promoted business' development by building and maintaining relationships with new clients.
Developed and nurtured life long lasting relationships with clients through dedicated assistance, issue resolution and interpersonal accessibility

Summary

Overview

Work History

Personal Assistant to the Owner

Guest Services Salon Associate

Prestige Beauty Advisor at Belk

Prestige Counter Manager at Belk

Front Desk Receptionist

Prestige Counter Manager at Belk

Education

Certificate in Esthetics With Honors Distinction - Esthetics

Skills

Certification

Work Availability

Timeline

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