Lara Durham
Customer Service
Walkersville
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate
Sally's Beauty Supply
Dover
08.2013 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked with loss prevention in monitoring shopper behavior.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Cashier
Safeway
Walkersville
04.2007 - 08.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
- Restocked and organized merchandise in front lanes.
Waitress
Mom's Pizza
Woodsboro
02.2008 - 10.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Walkersville High
Walkersville, Maryland 08.2006 - 08.2009
Certificate in Cosmetology - Cosmetology
The Temple- Cosmetology School
Frederick, Maryland 09.2012 - 09.2013
Skills
- Organization
Timeline
Retail Sales Associate
Sally's Beauty Supply
08.2013 - 12.2018
Certificate in Cosmetology - Cosmetology
The Temple- Cosmetology School
09.2012 - 09.2013
Waitress
Mom's Pizza
02.2008 - 10.2008
Cashier
Safeway
04.2007 - 08.2012
High School Diploma -
Walkersville High
08.2006 - 08.2009
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