Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lara Durham

Lara Durham

Customer Service
Walkersville

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Retail Sales Associate

Sally's Beauty Supply
Dover
08.2013 - 12.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits or exchanges.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Worked with loss prevention in monitoring shopper behavior.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers

Cashier

Safeway
Walkersville
04.2007 - 08.2012
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new team members on sales software system operation.
  • Restocked and organized merchandise in front lanes.

Waitress

Mom's Pizza
Woodsboro
02.2008 - 10.2008
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Walkersville High
Walkersville, Maryland
08.2006 - 08.2009

Certificate in Cosmetology - Cosmetology

The Temple- Cosmetology School
Frederick, Maryland
09.2012 - 09.2013

Skills

  • Organization
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Timeline

Retail Sales Associate

Sally's Beauty Supply
08.2013 - 12.2018

Certificate in Cosmetology - Cosmetology

The Temple- Cosmetology School
09.2012 - 09.2013

Waitress

Mom's Pizza
02.2008 - 10.2008

Cashier

Safeway
04.2007 - 08.2012

High School Diploma -

Walkersville High
08.2006 - 08.2009
Lara DurhamCustomer Service