Laiba Aamir

Richmond,TX

Overview

years of professional experience

Work History

Customer Service Representative

HEB Grocery

01.2021 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in locating merchandise, answered product-related questions, trained new partners, and provided superior customer service.
Maintained a processing rate of 300+ units per hour in the service department, ensuring efficiency and consistent workflow.

Activity Coordinator

Challenge Island

01.2021 - 01.2023

Coordinated and led STEM-based activities for children
Developed creative and engaging projects to enhance learning
Maintained and ordered supplies for activities.
Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
Developed and implemented themes and activities for children between the ages of 3 and 13.

Sales Associate

Carter's

01.2020 - 12.2021

Opened and closed the store, maintaining a positive attitude
Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Teacher

Kumon

06.2019 - 01.2020

Explained concepts clearly to 35+ students in a 3 hour span.
Organized study materials and schedules
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

Education

Associate of Science - Biology

Houston Community College

Houston, TX

05-2025

High School Diploma -

William B Travis HS

Richmond, TX

05.2021

Skills

Improving access to care for patients
Knowledgeable in HIPAA guidelines and regulations
Multilingual- Fluent in English, Urdu, Hindi, and intermediate in Spanish

Excellent Customer service
Multitasking and organization
Computer proficiency

Activities and clubs

American Medical Student Association (AMSA), Heart for homeless (NHS), Health Occupations students of America (HOSA), Muslim Student Association (MSA)

Timeline