Lachlan Pearson
Southside,QLD
Summary
Results-focused Supervisor offering 3 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optical Dispensing Assistant
Specsavers Optometrists
Gympie, QLD
08.2020 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Assistant Manager
Hungry Jacks
Gympie , QLD
12.2019 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting products.
- Reviewed sales and gross profit reports to determine options for increasing sales growth.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Created organization systems for inventory control, financial reports and schedules, increasing operational efficiency.
Crew Member
Hungry Jacks
Gympie , QLD
09.2017 - 12.2019
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Closely followed protocols for emergency situations, maintaining calmness and efficiency.
- Adhered to company safety standards, including Health and Safety procedures.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Ordered and received products and supplies to stock kitchen areas.
Cashier
Southside Store
Gympie , QLD
09.2017 - 07.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used cash registers and POS systems to request and record customer orders.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Certificate III in Hospitality And Tourism -
Gympie Regional Training
Gympie Gympie State High School
Gympie Skills
- Employee performance evaluations
- Issue resolution
- Business administration
- Training
- Staff supervision
- Sales growth
- Employee scheduling
- Self-Driven and Motivated
Certification
- ServSafe Certified
- First Aid/CPR Certified
- RSA and RGS Certified
Accomplishments
- Supervised team of 70 + staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
Graeme Smith
Optometrist/Director
Email: graeme.smith@specsaves.com
Mobile: 0401194902
Sandra White
Optical Dispenser
Email: sandi.white@gmail.com
Mobile: 0487777444
Chloe Cox
Social Worker
Email: chloetc_93@outlook.com
Mobile:
Timeline
Optical Dispensing Assistant
Specsavers Optometrists
08.2020 - Current
Assistant Manager
Hungry Jacks
12.2019 - 06.2020
Crew Member
Hungry Jacks
09.2017 - 12.2019
Cashier
Southside Store
09.2017 - 07.2018
Certificate III in Hospitality And Tourism -
Gympie Regional Training
Gympie State High School
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