KUSHAGRA SHARMA
Hospitality Professional
Mumbai,Maharashtra
Summary
A diligent professional with 12 years of experience and a proven knowledge of customer satisfaction, food and beverage operations, service delivery and occupational safety in and around travel/tourism and hospitality industry. Aiming to leverage my skills to successfully fill the appropriate role at your company.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
PREMIUM CLASS MANAGER / FOOD & BEVERAGE MANAGER
Etihad Airways
Abu Dhabi, United Arab Emirates
08.2013 - 06.2020
- Overall in-charge of the premium cabins (first class and business class) and overall passenger experience.
- Been responsibility for menu designing, wine indenting and liaising with the catering department.
- Establish standards for service and personnel performance including coaching and guidance, along with customer service.
- Experienced in working with over 100 nationalities. Was responsible for delegation of tasks and managing performance of the team.
- Investigate and resolve complaints regarding food quality,service, or anything regarding guest experience.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Attained world class training in premium customer service, first aid, security, emergency procedures, and firefighting.
- Responsible for valuable Duty-free products and persuasion sales onboard.
FLIGHT ATTENDANT
Qatar Airways
Doha, Qatar
05.2012 - 07.2013
- Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Delegate tasks to junior crew to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Ensure important paperwork relating to cargo, passenger manifest, catering is all in order and available.
- Administer first aid to passengers in distress.
- Responsible for the safety of all souls onboard. Direct and assist passengers in case of emergency procedures, such as evacuating a plane following an emergency landing.
INFLIGHT BARTENDER
Kingfisher Airlines
Mumbai, India
10.2010 - 03.2012
- Ensure important paperwork relating to cargo, passenger manifest, catering is all in order and available.
- Administer first aid to passengers in distress.
- Responsible for the safety of all souls onboard.
- Direct and assist passengers in case of emergency procedures, such as evacuating a plane following an emergency landing.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Clean glasses, utensils, and bar equipment.
- Take beverage orders from serving staff or directly from patrons.
- Serve wine, and bottled or draft beer.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
FOOD AND BEVERAGE ASSISTANT
Trident Hotels, The Oberoi Group
Mumbai, India
06.2008 - 07.2010
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Perform various financial activities such as cash handling, deposit preparation, etcetera.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write- ups.
Education
Bachelor of Science - (Hospitality Management) Food And Beverage Service
Institute of Hotel Management Ahmedabad (IHMA)
Gujarat, India 07.2005 - 06.2008
High School Diploma -
Mithibai Motiram Kundnani College (MMK)
Maharashtra, India 05.2003 - 03.2005
Skills
Total understanding of MICROS system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PREMIUM CLASS MANAGER / FOOD & BEVERAGE MANAGER
Etihad Airways
08.2013 - 06.2020
FLIGHT ATTENDANT
Qatar Airways
05.2012 - 07.2013
INFLIGHT BARTENDER
Kingfisher Airlines
10.2010 - 03.2012
FOOD AND BEVERAGE ASSISTANT
Trident Hotels, The Oberoi Group
06.2008 - 07.2010
Bachelor of Science - (Hospitality Management) Food And Beverage Service
Institute of Hotel Management Ahmedabad (IHMA)
07.2005 - 06.2008
High School Diploma -
Mithibai Motiram Kundnani College (MMK)
05.2003 - 03.2005
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