KRISTIN REDMOND
Chicago,IL
Summary
Dynamic Sales Executive with 22 years of experience in the industry providing high level of customer service while increasing revenues. Personable communicator focused on exceeding client expectations.
Excellent communication and listening skills. Handles tasks with accuracy and efficiency. Diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
22
22
years of professional experience
Work History
Senior Sales Executive
APL / CMA-CGM
Downers Grove, IL , Illinois
03.2019 - Current
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Utilized multiple marketing strategies to improve profitability. Worked together with Trade/ Pricing to secure business through RFQ's and spot quotes to secure based on needed allocation and service.
Account Executive
Seaboard Marine
Lombard, Illinois
08.2014 - 03.2019
- Maintaining and improve value of existing accounts. Negotiate contracts with BCO's and NVO's, and monitor contract fulfillment.
- Stay abreast of changes in import or export regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.
- Keep records of customer interactions with internal CRM platform, recording details of inquiries, complaints, or comments, as well as actions taken.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Account Manager
OOCL Logistics
Rosemont, IL
07.2012 - 07.2014
- Prospected accounts to promote future growth and revenue targets with the Midwest region of the US.
- Contributed to annual revenue goals by selling new services and developing new accounts
- Maintained and improved the value of existing business and customer relations in the designated territory based upon trade and regional sales plan objectives.
- Maintained and improved the value of existing business and customer relations in the designated territory based upon trade and regional sales plan objectives.
- Formed partnerships with vendors to generate competitive pricing and increase opportunities within the market.
- Collaborated daily with Management and customer service team to ensure all customer inquiries were handled timely and efficiently.
Sales Support Analyst
OOCL Logistics
Rosemont, IL
02.2009 - 06.2012
- Utilized our internal system on a daily basis for daily communication with OOCL Logistics and our customers.
- Daily communication with our origin offices colleagues and local operations to better service our customers.
- Creating standard operation procedure document for new accounts and amending existing accounts by working directly with sales and the customer.
- Monitoring Invoicing registry and ensuing all invoices were sent out timely. Follow up on weekly aging reports. Improve company profitability by promoting and selling other value added services in their supply chain
Ocean Import Coordinator
OOCL
Chicago, IL
02.2000 - 01.2009
- Responded to customs, customer and internal requests and notices about classification and documentation requirements to support import regulations.Notify customers of availability, delays or holds of cargo.
- Confirm door delivery date and time and register in the online system. Monitor last free day at terminal/ramp. Provide rail pick up numbers and cargo release instructions. Arrange dispatch for carrier controlled import door shipments and issue transportation job orders on all carrier and customer controlled nominated shipments
- Monitor custom clearance and regulatory hold and follow up with the customer and communicate potential demurrage due to holds or delays.
Education
High School Diploma -
Amos Alonzo Stagg H.S
Palos Hills, IL 06.1984
Skills
- Planning, Prioritizing and Multitasking
- Selling and Negotiation skills
- Customer and Personal Service
- Effective oral and written communication
- Organization and time management skills
- Flexibility and ability to adapt to changes
Additional Information
References:
Bill Laird, Director Sales, Midwest Region - Seaboard Marine
Ph# 630-550-6426 Bill.Laird@seaboardmarine.com
Tricia Biagi, Sales Director Midwest Region - OOCL Logistics
Ph# 630-338-9004 Tricia.Biagi@oocllogistics.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Executive
APL / CMA-CGM
03.2019 - Current
Account Executive
Seaboard Marine
08.2014 - 03.2019
Account Manager
OOCL Logistics
07.2012 - 07.2014
Sales Support Analyst
OOCL Logistics
02.2009 - 06.2012
Ocean Import Coordinator
OOCL
02.2000 - 01.2009
High School Diploma -
Amos Alonzo Stagg H.S
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