Summary
Overview
Work History
Education
Skills
Timeline
Server

Kristin Lettis

Alpharetta,GA

Summary

Organized server with experience in busy restaurant environments. Experience working both FOH and BOH Expedite. Focused and hardworking team member commended for having solid attendance record and delivering exceptional customer service.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

TopGolf
Alpharetta, GA
12.2021 - Current
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic hours while maintaining calm, professional demeanor.
  • Greeted visitors and customers upon arrival, Anticipated guests' needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained room and property features to guests, supplying guests with information regarding seating, number of guests and food options.

Server

Central City Tavern
Alpharetta, GA
08.2021 - Current
  • Worked with POS system to place orders, manage bills and keep track of tables. Kept receipts accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns. As well as voicing allergies to kitchen.
  • Bussed, swept and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to properly answer questions regarding menu item pricing, ingredients and cooking methods. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Retail Sales Associate

Spirited
Alpharetta, GA
06.2021 - 08.2022
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers, also issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.

Education

Kennesaw State University
Kennesaw, GA
05.2025

High School Diploma -

Weeki Wachee High School
Tampa, Florida
05.2022

Pasco Hernando State College
Spring Hill Florida
05.2021

Skills

  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Energetic and Outgoing

Timeline

Guest Service Associate

TopGolf
12.2021 - Current

Server

Central City Tavern
08.2021 - Current

Retail Sales Associate

Spirited
06.2021 - 08.2022

Kennesaw State University

High School Diploma -

Weeki Wachee High School

Pasco Hernando State College

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Kristin Lettis