Kristen Miller
Salyersville ,KY
Summary
Hardworking Vocational Rehabilitation Counselor and mental health children's case manager skilled at conducting assessments and managing records. Well-versed working with individuals with disabilities such as Mental health and Physical health. Excellent communication and time-management demonstrated over 20-year career history.
Overview
18
18
years of professional experience
Work History
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
West Liberty, KY
03.2008 - 01.2020
- Assisted individuals with addressing disabilities and developing career plans.
- Handled caseload of more than 100+ clients.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing and etiquette skills.
- Administered preliminary and comprehensive vocational assessments.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Evaluated diagnostic data to determine eligibility and needed services.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Mobilized case management system to document service delivery and case progress.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
IMPACT Service Coordinator
Pathways, Inc.
West Liberty, KY
08.2005 - 05.2008
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 12+ individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for theraputic services and alerting clients of changes.
- Contributed to development, implementation and execution of maintenance programs.
First Steps Primary Service Coordinator
Pathways, Inc.
Frenchburg, KY
08.2002 - 08.2005
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 24+ individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for therapeutic services and alerting clients of changes.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation and execution of maintenance programs.
- Oversaw team of service professionals focused on therapy services.
Education
Master Of Rehabilitation Counseling - Vocational Rehabilitation Counseling
University of Kentucky
Lexington, KY12.2010
Bachelor Of Social Work - Social Work
Morehead State University
Morehead, KY05.2000
Skills
- Treatment Recommendations
- Public Relations
- Treatment Options
- Resume Building
- Scheduling Medical Appointments
- Intervention Strategies
- Emotional Support
- Therapeutic Services
- Customer Satisfaction
- Therapeutic Exercise
- Crisis Situations
- Program Operations
- Community Service Programs
- Rehabilitation Services
- Project Requirements
- Evaluation Reports
- Detailed Meeting Minutes
- Home Visits
- Group Activities
- Behavior Modification
- Phone Inquiries
- Best Practices and Standards
- Group Oversight
- Life Skills Counseling
- Community Engagement
- Psychosocial Evaluations
- Performance Strategies
- Trauma Care
- Life Support Technique Skills
- Clinical Documentation
- Client Screening
- Counseling Services
- Social Perceptiveness
- Patient Histories
- Creative Solutions
- Promotions Programs
- Employment Opportunities
- Performance Improvement
- Community Activities
- Mental Illness Treatment
- Individual Counseling
- Meeting Support
- Medication Management
- Team Meetings
- Coping Mechanisms
- Active Learning
- Independent Living
- Benefits Programs
- Patient Interaction
- Job Search Strategies
Timeline
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
03.2008 - 01.2020
IMPACT Service Coordinator
Pathways, Inc.
08.2005 - 05.2008
First Steps Primary Service Coordinator
Pathways, Inc.
08.2002 - 08.2005
Master Of Rehabilitation Counseling - Vocational Rehabilitation Counseling
University of Kentucky
Bachelor Of Social Work - Social Work
Morehead State University
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