Kristen Brennan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Director of Client Services
Econoco Corp
01.2022 - 01.2023
- Lead, manage, and hold accountable team of 5-8 team members.
- Supervise daily operations and customer service functions to maximize customer satisfaction and team member productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal team member performance.
- Mentored departmental team, boosting efficiency and morale among tram members.
- Trained and developed customer service team and instilled system and product knowledge to optimize customer satisfaction and maintain profitability.
- Maintained company performance goals and held team members accountable for individual performance.
Sales Supervisor
Econoco Corp
06.2010 - 12.2021
- Provide high level customer service by ensuring that each order seamlessly travels through design, production, sales, distribution and finally to the end user.
- Handle significant key account orders ranging from 5K to 1M; ensure order accuracy, tracking of product shipments and purchase order review.
- Assist customers with quote requests and purchase orders.
- Interact daily with logistics support to ensure proper packing and shipping, and trouble shoot shipment issues.
- Successfully created a program and procedure which allows the company to manage and track order pre-payments.
- Updated department procedures to meet current company standards and programs.
- Created procedures and protocols to handle new EDI purchase order and invoicing systems.
- Manage a team of two-four experienced Sales Associates/Assistants.
- Serve as mentor to junior team members.
- Restructured department to help utilize time more efficiently by designating specific assistants to aid each Sales Representative.
Sales Assistant
Econoco Corp
01.2006 - 06.2010
- Created and reported on long-term inventory orders for all customers.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepare purchase order roll-outs for 100 locations or more
- Handle all inquiries with Sales Representatives on back-orders, shipping instructions, routing guides, inventory checks, pricing and item queries
- Daily correspondence with accounting regarding invoice issues
- Worked independently with minimal supervision.
Project Manager
Precision Engraving
01.2004 - 01.2006
- Identified customer needs and coordinated with various departments to provide pricing and project details to customer.
- Tracked and assessed projects throughout production to ensure high quality products in line with customer requirements.
- Acted as liaison between the Reorder, Marketing, Art and Fabrication departments.
- Created message schedules for projects and reorders.
- Generated tasks to purchasing for vendor Purchase Orders.
- Logged and tracked all in-house orders.
Receptionist
Precision Engraving
03.2002 - 01.2004
- Answered multi-line phone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Compiled, organized, and mailed out invoices and customer sample packages.
Education
Bachelor of Arts - English Language and Literature
Southern New Hampshire University
Manchester, NH10.2015
Master of Science - Library And Information Science – Archives Management
Simmons College
Boston, MA08.2020
Skills
- Customer and Client Relations
- Customer Service and Assistance
- Departmental Collaboration
- Project Workflow Management
- Inventory Control Processes
- Microsoft Office
- CRM Systems
- Document Organization
- Verbal and Written Communication
- Time Management
- Organization and Efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Director of Client Services
Econoco Corp
01.2022 - 01.2023
Sales Supervisor
Econoco Corp
06.2010 - 12.2021
Sales Assistant
Econoco Corp
01.2006 - 06.2010
Project Manager
Precision Engraving
01.2004 - 01.2006
Receptionist
Precision Engraving
03.2002 - 01.2004
Bachelor of Arts - English Language and Literature
Southern New Hampshire University
Master of Science - Library And Information Science – Archives Management
Simmons College
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