Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings over 20 years background maintaining customer satisfaction and contributing to company success. Proficient in MS Office Suite and internet and data base management. Builds rapport at all levels and resolves issues professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Disciplined and persistent Revenue Specialist with over 15 years of professional experience with the City of Savannah. Attention to detail coupled with innate problem-solving skills, boosted the amount of refunds issued due to assessment changes, by 75% with faster research processes. In previous roles, improved customer service and cash handling processes which decreased employee error to 3% and improved balancing efforts. Implemented and served on the customer service team which improved employee relations and more by 50%.
Used knowledge of City Policies and Ordinances to:
As owner, creator, and innovator behind Kustom Kreationz by Kila, conducts full HR operations. Uses acute business acumen to meet day-to-day business operations. Manages the fulfillment and shipment of 50 packages weekly. Has used marketing and social skills to increase sales by 20%. Duties include, but are not limited to:
Strong Interpersonal and Negotiation Skills