Opera PMS
Kirti
Guest Service Associate
Ghaziabad,UT
Summary
Service oriented professional with 2.6 years’ experience of hospitality industry. Dynamic and multilingual with extensive customer service skills. Confident, outgoing and dedicated to a team-driven environment.
Overview
2
2
Languages
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Guest Service Associate
Holiday Inn New Delhi International Airport
New Delhi, New Delhi
11.2018 - 08.2020
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, and recognizing them as per their membership level if they are .
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Achieved highest check-in score in the month of April and July 2019.
- Achieved highest loyalty recognition score for the month of May 2019 and July 2020.
- Did highest enrollment for Quarter 1 and Quarter two by enrolling guest in IHG Rewards Club Loyalty Program.
Guest Service Associate
Ginger by Taj Noida
Noida, Uttar Pradesh
03.2017 - 01.2018
Education
Diploma in Hospitality, Travel Management - Hospitality , Travel Management, Customer Service
Frankfinn Institute of Airhostess Training
New Delhi 07.2016 - 08.2017
Bachelors Program in Hotel Management - Hotel Management
Mangalam School of Management & Technology
New Delhi 07.2017 - 09.2020
Bachelor of Arts - English
Indira Gandhi National Open University
NEW DELHI 09.2020 - Current
Skills
Guest relations
Software
MS Word and Excel
Timeline
Bachelor of Arts - English
Indira Gandhi National Open University
09.2020 - Current
Guest Service Associate
Holiday Inn New Delhi International Airport
11.2018 - 08.2020
Bachelors Program in Hotel Management - Hotel Management
Mangalam School of Management & Technology
07.2017 - 09.2020
Guest Service Associate
Ginger by Taj Noida
03.2017 - 01.2018
Diploma in Hospitality, Travel Management - Hospitality , Travel Management, Customer Service
Frankfinn Institute of Airhostess Training
07.2016 - 08.2017