Kimberly Terry
Montvale,VA
Summary
Motivated cashier and stocker with 10 years of experience in the retail industry. Accomplished various tasks daily, including, stocking shelves with and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service,empathy, Fantastic listening skills,compassionate and A definite understanding of what it takes to be an outstanding customer service representative.
with strong knowledge in sales and excellent mathematical skills. Expert in customer service, financial recordkeeping and accurate transactions. Trained in sales with knowledge of Microsoft office,excel,word and outlook.
Trustworthy and dedicated with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Reliable employee seeking CSR position. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Returns Processor
Smx- Hsn
Roanoke, VA
02.2020 - 04.2020
- Inspected returned merchandise for cleanliness and damage. Looked up customer's account information to see if wanted refund or exchange. Input information into computer system to print out new ticket and then bagged items to be returned to fulfillment area for resale. Managed over 100 returns daily.
Package Handler
United Parcel Service, UPS
Roanoke, VA
11.2014 - 05.2017
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility. Bagged over 200 per day. Sorted packages into correct bins per zip code. Increased speed to over 500 packages sorted daily.
Home Health Aide
Publicpartnerships LLc
Moneta, VA
04.2011 - 12.2016
- Transported clients for medical and personal outings.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Developed rapport to create safe and trusting environment for care
- Provided transportation and appointments management
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Administered medication as directed by physician
Certified Nursing Assistant
Berkshire Hathaway
Vinton, VA
02.2003 - 10.2003
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained best-in-class standards for individualized care in 20-bed unit by continuously checking in with patients and families and quickly providing care
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Maintained best-in-class standards for individualized care in 20-bed unit by continuously checking in with patients and families and quickly providing care
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Assistant Store Manager
Family Dollar
Roanoke, VA
04.1993 - 03.1997
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Approved regular payroll submissions for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures..Maintained store operations to preserve retail establishment quality and customer satisfaction. Managed over 50 calls per day.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Rotated merchandise and displays to feature new products and promotions
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Education
Academic - American History
Patrick Henry High School
Roanoke, VA 09.1978 - 06.1981
Skills
Customer assistance
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Returns Processor
Smx- Hsn
02.2020 - 04.2020
Package Handler
United Parcel Service, UPS
11.2014 - 05.2017
Home Health Aide
Publicpartnerships LLc
04.2011 - 12.2016
Certified Nursing Assistant
Berkshire Hathaway
02.2003 - 10.2003
Assistant Store Manager
Family Dollar
04.1993 - 03.1997
Academic - American History
Patrick Henry High School
09.1978 - 06.1981
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