Work History
Education
Skills
Summary
Timeline
GeneralManager
Kimberly Schwab

Kimberly Schwab

Oregon City, OR,Oregon

Work History

Inbound Warehouse Associate

Target
Keizer, OR
07.2019 - 12.2020
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Any merchandise not pushed to the sales floor would be inventoried and placed in backstock
  • Price changed merchandise in designated area.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Coordinated warehouse organization scheme and product placements.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Data Entry Specialist

Oregon Department of Revenue
Salem, OR
04.2019 - 07.2019
  • Seasonal employment
  • Transcribed Oregon residents' state income and state transit taxes into the Dept Of Revenues system
  • Verified accuracy of data before transcribing.
  • Ensured figures matched and calculations were accurate.
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed completed work for compliance with regulations.
  • Evaluated source documents to locate needed information.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Maintained files, records and chronologies of entry activities.

Retention Specialist

T-Mobile
Salem, OR
01.2015 - 09.2015
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Reviewed successes and failures to learn from previous mistakes.
  • Adhered to appropriate legal scripting when required.
  • Developed new strategies for customer retention activities.

Seasonal Customer Sales Representative

Old Navy
Salem, OR
11.2014 - 12.2014
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Cashiered during open hours and stocking and display management during closed hours.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Planned and implemented effective planogram-based displays to boost company sales.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.

Delinquency Support Specialist

Seterus, Inc
Salem, OR
11.2013 - 11.2014
  • Managed mortgage accounts that were at risk of going into foreclosure or already in foreclosure.
  • Took calls for payments, document requests, procedure inquiries, and more.
  • Helped emotionally distressed callers.
  • Maintained a payment/payment plan quota as well as call flow etiquette.
  • Increased customer satisfaction by resolving issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Handled hundreds of calls per day to address customer inquiries and concerns.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Calculated clients' available monthly income to meet debt obligations.
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed customers to gather financial information.

Education

Bachelor of Science - Public Health

OHSU-PSU School of Public Health
Portland State University
06.2020 - Current

Certificate - Accounting

Chemeketa Community College
Salem, OR
2015 - 2018

Associate of Arts - General Studies

Cuesta College
San Luis Obispo, CA
2006 - 2011

Skills

  • Social Justice
  • Social Equity
  • Public Health
  • Customer Service
  • Health Equity
  • Healthcare Industry
  • Social Services
  • Health Insurance
  • Patient Health Education
  • Active Listening
  • Community Service Programs
  • Community Health Improvement
  • Social Perceptiveness
  • Data Analysis
  • Critical Thinking

Summary

Currently studying Public Health at Portland State University, Kimberly Schwab will be graduating in December 2022 with a degree in Public Health Services Administration. As a Public Health major, she is particularly passionate about the social determinate forces within the healthcare system that shape the world around us. Kimberly's education and training in the healthcare systems have given her an insight into the inner workings of our healthcare systems. Her goal is to provide high-quality services while diversifying the healthcare field and adding value to the industry.

Timeline

Bachelor of Science - Public Health

OHSU-PSU School of Public Health
06.2020 - Current

Inbound Warehouse Associate

Target
07.2019 - 12.2020

Data Entry Specialist

Oregon Department of Revenue
04.2019 - 07.2019

Certificate - Accounting

Chemeketa Community College
2015 - 2018

Retention Specialist

T-Mobile
01.2015 - 09.2015

Seasonal Customer Sales Representative

Old Navy
11.2014 - 12.2014

Delinquency Support Specialist

Seterus, Inc
11.2013 - 11.2014

Associate of Arts - General Studies

Cuesta College
2006 - 2011

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Kimberly Schwab