Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Myers

Dade City,FL

Summary

Qualified Probation Officer with 19 years of experience working with Juvenile offenders. Goal-oriented with skill in case management and collaborating with social service agencies for collaborative support. Adaptable and focused with a commitment to effectiveness.

Overview

28
28
years of professional experience

Work History

Senior Juvenile Probation Officer

State Of Florida
Dade City, Florida
06.2006 - Current
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Performed routine home inspections and drug tests for offenders on probation.
  • Reported violations of probation conditions to appropriate authorities and maintained record of case activity.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
  • Arranged substance abuse rehabilitation for offenders.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Monitored individual compliance with various treatment programs based on the youth's needs.
  • Supported the Department's goals by supporting families and youth.
  • Kept youth on track with regular interviews and routine progress monitoring.
  • Helped the court determine sentences and sentencing conditions by investigating youth backgrounds.
  • Assisted supervisor with all daily and special needs of the unit.
  • Supervised caseload of Sexual Offenders in juvenile justice system to address and support unique needs of these clients.

Customer Order Specialist

HSN, Home Shopping Network
St. Petersburg, FL
07.2021 - Current
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Assisted customers by walking through online ordering processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with digital information updates.
  • Verified delivery schedules and processes.
  • Stayed current on company product options to promote offerings during regular service connections.

Server's Assistant/Server

Cracker Barrel Old Country Store Inc
Brooksville, FL
08.2016 - 08.2022
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Juvenile Probation Officer

State Of Florida
New Port Richey, FL
03.2003 - 06.2006
  • Visited homes of youth offenders and resolved family issues.
  • Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
  • Developed safety plans and strategic interventions to address specific issues.
  • Assessed mental health and physical state of young offenders.
  • Coordinated and facilitated interventions with clients and service professionals.
  • Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
  • Supervised caseload of Sexual Offenders in juvenile justice system to address and support unique needs of these clients.
  • Investigated juveniles' activities, school attendance, and employment.
  • Promoted department's mission and procedures to community organizations, school officials and law enforcement.
  • Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth.
  • Supervised offenders to reduce risk to community.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote progress reports and testified under oath at court hearings.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Conducted investigations into violations and other allegations.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Adhered to legal requirements by performing office, home and employment visits.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Gathered information from people in community, family members and agencies about conduct of probationers.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
  • Verified social and legal history information of individual probationers.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Performed both pre-sentence and pre-release investigations.
  • Coordinated community and job placement resources.
  • Researched each case thoroughly to strengthen case outcomes.
  • Transported and monitored offenders on probation for compliance with court protocols.
  • Interpreted legal concepts and issues to complete and close out cases.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Monitored minors, guardians and non-custodial family members.

Case Manager

Daniel Memorial, Early Delinquency Intervention
New Port Richey, Florida
06.2001 - 03.2003
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Increased referral rates by providing excellent service and building meaningful relationships with youth and caregivers.
  • Developed positive relationships with parents to foster communication and encourage involvement for youth growth.
  • Participated in professional growth programs to support youth improvement efforts.
  • Supervised youth for compliance with sanctions.
  • Assisted with 24-7 crisis intervention and family support.
  • Created and implemented treatment plans for youth.

Education

Bachelor of Science - Criminal Justice - Law Enforcement And Corrections

York College of Pennsylvania
York, PA
05.1997

Skills

  • Intake Interview
  • Site Visits
  • Collaborative Environments
  • Customer Understanding
  • Administrative Support
  • Best Practices Management
  • Special Projects
  • School Visits
  • Crisis Intervention
  • Home Assessments
  • Client Needs Assessment
  • Team Communication

Timeline

Customer Order Specialist

HSN, Home Shopping Network
07.2021 - Current

Server's Assistant/Server

Cracker Barrel Old Country Store Inc
08.2016 - 08.2022

Senior Juvenile Probation Officer

State Of Florida
06.2006 - Current

Juvenile Probation Officer

State Of Florida
03.2003 - 06.2006

Case Manager

Daniel Memorial, Early Delinquency Intervention
06.2001 - 03.2003

Bachelor of Science - Criminal Justice - Law Enforcement And Corrections

York College of Pennsylvania

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Kimberly Myers