Kimberly Gunn Velez
Gainesville,FL
Summary
Dedicated Patient Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Specimen Processor
Labcorp of America
Gainesville, Florida
2023.02 - Current
- Worked effectively in fast-paced environments.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered 80% calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Effective liaison between customers and internal departments.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Medical Assistant Receptionist
Deena O'Toole M.D
07.2016 - 11.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for referral appointments.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Medical Assistant Certification -
Career City College
Gainesville, FL1991
High School Diploma -
East Liverpool High School
East Liverpool, OH06.1985
Skills
- Microsoft PowerPoint
- Credit Card Payment Processing
- Report Preparation
- Retail Sales Customer Service
- Microsoft Word
- Medical Terminology Knowledge
- Microsoft Excel
Timeline
Specimen Processor
Labcorp of America
2023.02 - Current
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2021 - 02.2023
Medical Assistant Receptionist
Deena O'Toole M.D
07.2016 - 11.2020
Medical Assistant Certification -
Career City College
High School Diploma -
East Liverpool High School
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