KIMBERLY GRANT

• Conducted inventory analysis to determine optimal stock levels.
• Answered product questions and assisted customers in selection and checkout.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Increased profits with enhanced inventory oversight and strategic pricing adjustments
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
• Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
• Merged productivity initiatives while complying with restaurant policies and procedures

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
• Enhanced training programs to strengthen employee knowledge and promote new managers from within
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

• Assisted clients in financial planning for purchase
• Developed and maintained relationships with clients through networking, postcards and cold calling
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
• Maintained connections with clients to encourage repeat business and referrals

• thorough understanding of compliance with all
  company and departmental policies procedures and regulations
  • Advised all crew members of any changes in schedule due to reassignment cancellations and
  irregular operation
• Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance

Supervised, directed and coordinated job performance and activities of over 300 flight attendants and sup

• Communicated best practices among on-site and external personnel to align efforts and goals