Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Flynn

Kimberly Flynn

Castle Rock,CO

Summary

Service-oriented Account Executive delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Empathetic broker with client experience as guiding principle. Well-connected personnel with track record leveraging connections to serve clients.

Overview

21
21
years of professional experience

Work History

Vice President, Team Lead, Account Executive

Lockton Companies
Denver, CO
10.2007 - Current
  • Directed and supervised team of 6.
  • Presented key decision-makers with new and updated account strategies.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Coached team members in techniques necessary to complete job tasks.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Delivered services to clients to secure additional business and grow revenue streams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

CSA

Hub International
Denver, CO
09.2001 - 10.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Education

Bachelor of Arts -

University of Northern Colorado
Greeley, CO

Skills

  • Providing Feedback
  • Insurance Customization
  • Marketing Strategy Development
  • Policy Feature Explanations
  • Motivational Techniques
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Customer Care
  • PeopleSoft Proficiency

Timeline

Vice President, Team Lead, Account Executive

Lockton Companies
10.2007 - Current

CSA

Hub International
09.2001 - 10.2007

Bachelor of Arts -

University of Northern Colorado

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Kimberly Flynn