Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY BATES

Phoenix,AZ

Summary

I have been involved with customer service and sales my entire career. Dealing with and meeting numbers, Projections and goals that were set forth for myself and team on a daily, weekly, and quarterly basis. It was challenging and rewarding. I am a Reliable Team player and employee seeking the Loan Officer position. Offering excellent communication and good judgment. I am eager and ready to learn the SAFE act and pass the Mortgage Loan Originator test with Rocket Companies.

Overview

34
34
years of professional experience

Work History

Employee Trainer

  • Customer Service
  • Hiring/Terminating
  • Scheduling
  • Ordering/Receiving
  • Inventory counts/Control
  • Exceeding Projections sales, gross, shrink, labor
  • Merchandising

Senior Specialist commercial card services II

04.2022 - Current
  • We support lage commercial corporations with cardholders, companies and super corporations with credit limits, research, and daily maintenance for cardholders
  • This requires great listening skills, researching ability and systems .navigation skills and problem solving.

Overdraft Collection Specialist I

Bank Of America
05.2019 - 04.2022
  • While working on the phones in the collection department I have learned how to show empathy, listening skills, problem solving, and documentation
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

District Bakery Operational Specialist

Albertsons Companies
Phoenix, AZ
04.2013 - 05.2019
  • While working as a District Bakery Manager I was over 17 to 20 bakeries at a time with an average of 7 to 10 employees per bakery
  • Setting Projection goals..
  • Sales, gross
  • Shrink, and labor
  • Helping them to achieve the projections
  • Employee Development
  • Merchandising/Schematic
  • New Program implementation
  • Weekly communications and conference calls
  • Equipment repairs and ordering
  • EDUCATION
  • Liaison between warehouse, the corporate office and managers
  • Remodels and new store openings
  • Conversions

Bakery Manager

Albertsons
Phoenix, AZ
09.2011 - 04.2013

Bakery Manager

Albertsons
Phoenix, AZ
09.1993 - 11.2007

Employee trainer, • Store Director trainer

Scratch Baker | Albertsons
Phoenix, AZ
05.1990 - 09.1993
  • Opened several new stores
  • Remodels/Conversions
  • Meeting projections sales, gross, shrink, labor
  • Inventory counts and control
  • Scheduling
  • Hiring/Terminating, Jobber that filled in when needed, I was a baker.

Bakery Manager

Fry's Food Stores
Mesa, AZ
07.1984 - 09.1990
  • Employee Development
  • Customer Service
  • Ordering/Receiving
  • Schedule writing
  • Merchandising
  • Inventory/Inventory Control
  • Achieving projections sales, gross, shrink, labor
  • Hiring/Terminating
  • Rio Salado

Education

Associate of Science - General Studies

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Skills

  • EXPERIENCE
  • Communication, phone and in person, Customer service
  • Issue Resolution, Detail oriented, Multi-tasker, Negotiator
  • Organization, attention to detail
  • Dependable, Honest
  • Negotiator, Listener

Timeline

Senior Specialist commercial card services II

04.2022 - Current

Overdraft Collection Specialist I

Bank Of America
05.2019 - 04.2022

District Bakery Operational Specialist

Albertsons Companies
04.2013 - 05.2019

Bakery Manager

Albertsons
09.2011 - 04.2013

Bakery Manager

Albertsons
09.1993 - 11.2007

Employee trainer, • Store Director trainer

Scratch Baker | Albertsons
05.1990 - 09.1993

Bakery Manager

Fry's Food Stores
07.1984 - 09.1990

Employee Trainer

Associate of Science - General Studies

Maricopa Community Colleges - Rio Salado Community College

Similar Profiles

CREATE PROFILE
KIMBERLY BATES