Kevin Prevatt

Customer Service Manager

Lebanon

Summary

Focused Customer Service Manager with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

years of post-secondary education

years of professional experience

Customer Service Manager

Hermitage Hills Brake & Auto Repair

2014-01 - 2020-11

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Devised and published metrics to measure organization's success in delivering world class customer service.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Followed through with client requests to resolve problems.
Managed department call volume of 125 calls per day and coordinated department schedules to maximize coverage during peak hours.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Assistant Manager

Abercrombie & Fitch

2012-06 - 2014-06

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Planned team-building exercises to increase employee performance and job satisfaction.

Work History

High School Diploma

Station Camp High School

2008-05 - 2011-08

No Degree - Entrepreneurship

Middle Tennessee State University

2011-08 - 2012-08

Education

Skills

Account updates

Budgeting and reporting

Personnel training and development

Customer Relationship Management Software (CRM)

Retail platforms

Customer-focused

Exceptional interpersonal communication

Logistics policies and procedures

Effective problem solver

Training and mentoring

Complaint resolution

Adherence to high customer service standards

Staff Management

Excellent time management skills

Shipping, receiving and warehousing

Purchasing and procurement

Administrative support

Customer Service Manager - Hermitage Hills Brake & Auto Repair

2014-01 - 2020-11

Assistant Manager - Abercrombie & Fitch

2012-06 - 2014-06

Middle Tennessee State University - No Degree, Entrepreneurship

2011-08 - 2012-08

Station Camp High School - High School Diploma,

2008-05 - 2011-08