Kevin Mendoza
Riverside,CA
Summary
Knowledgeable and dedicated professional with extensive experience in problem solving, warehouse and mail industry. Solid team player with a outgoing, positive demeanor and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships with fellow coworkers and growing businesses.
Overview
11
11
years of professional experience
Work History
Inbound Problem Solver
Amazon
Eastvale, CA
03.2022 - Current
- Defined problem to identify, prioritize and select alternatives.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Leveraged technology to troubleshoot and track issues efficiently.
- Looked outside known experience to find solutions and produce results.
- Networked to gather outside expertise to solve issues.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Employed various tools and equipment to find solutions to difficult or complex issues.
Amazon Fresh Associate
Amazon
Eastvale, CA
03.2022 - Current
- Developed and maintained schedule for staging and delivering orders.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
- Oversaw accurate and timely receipt of perishable products.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Coordinated product rotation according to expiration date and quality parameters.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivery Representative
Instacart
Jurupa Valley, CA
12.2020 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Fostered positive working relationships with regular customers.
Delivery Courier
Amazon Flex
Jurupa Valley, CA
12.2020 - 03.2022
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered packages to customer doorsteps and business offices.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
City Letter Carrier
United States Postal Service, USPS
Mira Loma, CA
11.2015 - 11.2020
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Inbound Receiving Supervisor
Flex Solutions
Ontario, CA
09.2014 - 10.2015
- Double-checked cargo inventories and documentation for accuracy.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Worked with inventory managers and unloaders to plan deliveries.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Sales Associate
Future Energy Savers
Ontario, CA
07.2014 - 09.2014
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Offered customers best-fit, beneficial solutions from available solar product line.
- Completed numerous follow up appointments or calls each week to connect with warm leads.
- Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing solar.
Cafe Associate
Samsclub
Ontario, CA
12.2012 - 07.2014
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Notified management of product and supply shortages to reduce disruption in availability.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Monitored food temperatures to comply with safety regulations.
- Replenished products daily for optimal freshness and visibility.
Education
Bootcamp Certificate of Completion - Software Engineering
App Academy
RemoteNo Degree - Criminal Justice
Riverside Community College
Riverside, CANo Degree - Criminal Justice
Norco College
Norco, CAHigh School Diploma -
Patriot High School
Jurupa Valley, CA05.2012
Skills
- Analytical and Critical Thinking
- Dependable and Responsible
- Data Entry
- Efficient and Detail-Oriented
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
- Computer Proficiency
- Inventory Management
- Time Management
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
- Time Management
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
Inbound Problem Solver
Amazon
03.2022 - Current
Amazon Fresh Associate
Amazon
03.2022 - Current
Delivery Representative
Instacart
12.2020 - 03.2022
Delivery Courier
Amazon Flex
12.2020 - 03.2022
City Letter Carrier
United States Postal Service, USPS
11.2015 - 11.2020
Inbound Receiving Supervisor
Flex Solutions
09.2014 - 10.2015
Sales Associate
Future Energy Savers
07.2014 - 09.2014
Cafe Associate
Samsclub
12.2012 - 07.2014
Bootcamp Certificate of Completion - Software Engineering
App Academy
No Degree - Criminal Justice
Riverside Community College
No Degree - Criminal Justice
Norco College
High School Diploma -
Patriot High School
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