Kevin John

• Settlement of Fixed Income and Structured Product.
• Client Service team is composed of Account Managers across Equity, Certificate, Warrants and Fixed Income.
• To ensure and follow up with clients and coordinate with Back Office outsourced partner (Accenture), Front Office and Middle Office on a timely manner for settlements of trades.
• Run regular standup calls with Internal and On-Shore team.
• Monthly Governance Dash Board call, KRI & KPI reports, Team work allocation and work load report.
• Administer daily team meetings to understand the team's progress and roadblocks.
• Conduct monthly & quarterly Training reviews with onshore and understand the training/improvement area.
• Document, implement, monitor and enforce all processes as per defined standards which is agreed with onshore.

Global Technology – Project Management 2015 – 2017

• Responsible for budgeting function for SWAPS (CTO QA) - Internal and Vendor resources.
• Managing PO and PR processes, quarterly SOWs and coordinating with Vendors and central PMO team.
• Handling Resource On-Boarding and Maintenance in WFM, SDOD Profiling and Application On-Boarding for Vendor resources.
• Liaison with Stake Holder, Business Operation to identify & address Training Need and take appropriate actions.
• Expertise in Clarity Admin On-Boarding, Project assignment, Allocation, Task creation and assignment, monitoring variances between budgets and actual expense.
• Support QA teams with HP ALM Admin On-Boarding, Reporting and Project set up.
• Responsible for Vendor payments approvals, and PO closure using dbBuyer.

BMSC - Global Reporting Utility 2011 – 2015

• Handling team of 8 FTEs which is responsible for Monitoring and Reporting performance of Operation teams across location Bangalore, Jaipur, LDN and Frankfurt.
• Publish Performance Score Card report to Management and weekly walkthrough calls.
• Worked on SAP BO project, identify the manual reports to be automated and reduce the manual effort.
• Provide Sign-off for the reports which are automated and published in production environment.
• Resolve work flow query raised by Operations on daily basis with regards to the Benchmark report data integrity and process review.
• Perform 4 eye for the reports produced by the team and provide regular feedback on Quality and Communication.
• Running weekly review meeting with Onshore for process updates and inputs.
• Preparing MIS reports, Daily Performance Matrix, Performance Review Board and maintaining process documents.

Security Operations 2007 – 2011

• Monitor the STP for equities settlement and take corrective actions.
• Match all Failing and Unmatched trades.
• Request borrows from Stock loan Desk to cover the Short Position created by desks.
• Liaise with Middle Office for Trade-Matching, Pair-Off and Partial/Full settlements.
• Depot Realignment – Moving stock from depots to cover short position.
• Regular follow up on failing conversion, handling escalation during Buy-in and general queries.
• Restrict fails volume not more than 7 business days.

• Processing e-mails and making outbound calls.
• Perform Quality Audit of the emails.
• Productivity and with 100% Customer Satisfaction.
• Maintaining the Outage and service level.
• Floor Walking and Handle escalation calls.