Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Operating Systems and Tools
Personal Details
Work Availability
Languages
Quote
Timeline
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Kevin John

Operation Lead Settlements
Bengaluru

Summary

Overall 13 years of experience in BPO and Investment Banking across Operations & Support, Project Management Office, Equities Settlements, BMSC - Global Reporting Utility, Client On-Boarding and SWAPS Reporting.

Proficient at Managing & Leading teams for running successful Operations/Quality Assurance with experience of developing service standards and meeting service levels for business excellence.

Overview

4
4
Languages
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience

Work History

Operational Lead

Societe Generale
2017-09 - 2018-11
  • Settlement of Fixed Income and Structured Product.
  • Client Service team is composed of Account Managers across Equity, Certificate, Warrants and Fixed Income.
  • To ensure and follow up with clients and coordinate with Back Office outsourced partner (Accenture), Front Office and Middle Office on a timely manner for settlements of trades.
  • Run regular standup calls with Internal and On-Shore team.
  • Monthly Governance Dash Board call, KRI & KPI reports, Team work allocation and work load report.
  • Administer daily team meetings to understand the team's progress and roadblocks.
  • Conduct monthly & quarterly Training reviews with onshore and understand the training/improvement area.
  • Document, implement, monitor and enforce all processes as per defined standards which is agreed with onshore.

Process Supervisor

Deustche Bank Operations International Pvt Ltd
2007-02 - 2017-09

Global Technology – Project Management 2015 – 2017

  • Responsible for budgeting function for SWAPS (CTO QA) - Internal and Vendor resources.
  • Managing PO and PR processes, quarterly SOWs and coordinating with Vendors and central PMO team.
  • Handling Resource On-Boarding and Maintenance in WFM, SDOD Profiling and Application On-Boarding for Vendor resources.
  • Liaison with Stake Holder, Business Operation to identify & address Training Need and take appropriate actions.
  • Expertise in Clarity Admin On-Boarding, Project assignment, Allocation, Task creation and assignment, monitoring variances between budgets and actual expense.
  • Support QA teams with HP ALM Admin On-Boarding, Reporting and Project set up.
  • Responsible for Vendor payments approvals, and PO closure using dbBuyer.

BMSC - Global Reporting Utility 2011 – 2015

  • Handling team of 8 FTEs which is responsible for Monitoring and Reporting performance of Operation teams across location Bangalore, Jaipur, LDN and Frankfurt.
  • Publish Performance Score Card report to Management and weekly walkthrough calls.
  • Worked on SAP BO project, identify the manual reports to be automated and reduce the manual effort.
  • Provide Sign-off for the reports which are automated and published in production environment.
  • Resolve work flow query raised by Operations on daily basis with regards to the Benchmark report data integrity and process review.
  • Perform 4 eye for the reports produced by the team and provide regular feedback on Quality and Communication.
  • Running weekly review meeting with Onshore for process updates and inputs.
  • Preparing MIS reports, Daily Performance Matrix, Performance Review Board and maintaining process documents.

Security Operations 2007 – 2011

  • Monitor the STP for equities settlement and take corrective actions.
  • Match all Failing and Unmatched trades.
  • Request borrows from Stock loan Desk to cover the Short Position created by desks.
  • Liaise with Middle Office for Trade-Matching, Pair-Off and Partial/Full settlements.
  • Depot Realignment – Moving stock from depots to cover short position.
  • Regular follow up on failing conversion, handling escalation during Buy-in and general queries.
  • Restrict fails volume not more than 7 business days.

Customer Service Associate

ICICI One Source
2005-12 - 2007-01
  • Processing e-mails and making outbound calls.
  • Perform Quality Audit of the emails.
  • Productivity and with 100% Customer Satisfaction.
  • Maintaining the Outage and service level.
  • Floor Walking and Handle escalation calls.

Education

Bachelor of Commerce - Accounts

Sivananda Sarma Memorial RV (SSMRV) College
2001-04 - 2003-10

Skills

Operational management

Staff leadership and supervision

Operational performance improvement

Operational reports

Operational efficiency

Accomplishments

  • Cost saving of 4 FTE through automation and process improvements.
  • Built FX quality validation which resulted in Error Free process and evaded penalties which is now a part of the standard process.
  • Worked on an End-to-End strategic automation (SAP BO) tool implementation for BMSC (across 3 locations) which resulted in saving of 12 FTE cost.

Software

NIIT

Certification

ISTQB Foundation Level

Operating Systems and Tools

Windows 98/2000/XP/7/8 and Outlook, MS Office, ALM

Personal Details

Date of Birth: June 29th, 1981

Father’s Name: T Mathew

Sex: Male

Marital Status: Married

Nationality: Indian

Passport: Yes

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English

Hindi

Kannada

Tamil

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Operational Lead

Societe Generale
2017-09 - 2018-11

Process Supervisor

Deustche Bank Operations International Pvt Ltd
2007-02 - 2017-09

Customer Service Associate

ICICI One Source
2005-12 - 2007-01

Bachelor of Commerce - Accounts

Sivananda Sarma Memorial RV (SSMRV) College
2001-04 - 2003-10

ISTQB Foundation Level

Kevin JohnOperation Lead Settlements