Kerri Griffin
Office Coordinator/Administrator
Rockford, MI,MI
Summary
Detail-oriented Office Coordinator with commensurate experience in extreme support roles. Demonstrating advanced knowledge and experience of efficient organization, leadership, and problem solving acumen with a results-oriented drive . Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition. Consistent in maintaining forward goal progress in effective organization. Strong communication and negotiation skills. Able to conduct business with objectivity, firm but fair, and always aware of the bigger picture of the franchise.
Overview
16
16
years of professional experience
Work History
Intake Specialist
Mel Trotter Ministries
Grand Rapids, MI
04.2020 - 03.2022
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
- Developed proper relationship with most guests so to feel welcomed and cherished.
- Determined eligibility for counseling and referral for over 15+ clients daily
- Answered phone calls and provided new clients with required paperwork to initiate service
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients
- Collected, verified, recorded and processed client demographics, insurance payments and referral information
- Completed intake assessment forms and filed clients' charts
- Oversaw day-to-day activities of residents in supervised facility
- Helped social workers build, coordinate and lead programs supporting individuals with addiction and mental health concerns
- Worked with clients to improve life choices and maximize benefits of programs
- Improved clients' coping with routine life activities such as food budgeting and rental payments
Accounts Receivable Specialist
Ranir
Grand Rapids, MI
06.2018 - 02.2021
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Performed targeted collections on past due accounts aged over 120+ days
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Tracked contracts, proposals and waivers to keep billing accurate and current
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Managed monthly reconciliation schedules for assigned accounts
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Researched and resolved customer claims related to shortages, discount violations and returns
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
General Office Administrator
Lifetime Home Products, LLC
Caledonia, MI
04.2019 - 12.2019
- Delivered clerical support by handling range of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Delivered clerical support by handling range of routine and special requirements
- Booked flights, car rentals and hotel accommodations for business travel for employees
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration
- Trained new employees on administrative procedures, company policies and performance standards
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications
Transportation Coordinator
DSL Transportation
Grand Rapids, MI
09.2015 - 06.2018
- Researched affordable transportation methods and performed safety audits on equipment.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates
- Researched affordable transportation methods and performed safety audits on equipment
- Determined most effective mode and routing of materials to customer locations and company facilities
- Coordinated dispatching of 37 drivers to accomplish daily delivery requirements
General Manager
Cascade Shell
Grand Rapids, MI
10.2006 - 10.2014
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Developed and maintained relationships with customers and suppliers through account development
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Education
Bachelor of Arts - Business Administration And Management
Cornerstone University
Grand Rapids, MI05.2015
Associate of Arts - Business Administration And Management
Davenport University
Grand Rapids, MI07.2012
Skills
- Attention to Detail
- Relationship Building
- Cultural Sensitivity
- Problem Solving
- Critical Thinking
- Data Entry
- Consultation and advisory
- Critical thinking skills
- Software Proficiency
- Organization and Time Management
- Self-Motivated
Accomplishments
- Collaborated with teams in the development of coordinated collection efforts.
- Achieved results above management expectations by completing curricula for collections with accuracy and efficiency.
- Documented and resolved individual issues which led to 82.7% retention and collection results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intake Specialist
Mel Trotter Ministries
04.2020 - 03.2022
General Office Administrator
Lifetime Home Products, LLC
04.2019 - 12.2019
Accounts Receivable Specialist
Ranir
06.2018 - 02.2021
Transportation Coordinator
DSL Transportation
09.2015 - 06.2018
General Manager
Cascade Shell
10.2006 - 10.2014
Bachelor of Arts - Business Administration And Management
Cornerstone University
Associate of Arts - Business Administration And Management
Davenport University
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