Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kereail Barefield

Assistant Manager / Manager In Training
Houston,TX

Summary

Reliable and punctual sales associate who possesses and excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. High-Achieving sales associate offering and extensive background is customer service, sales, client relations, and merchandising self directed and self motivated. Team player who also works well independently. Ambitious Head Waitress with 5 years of experience serving in prospect park establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Focused and reliable MIT bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Outgoing MIT with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Waitress Supervisor /Waitress

Prospect Park
Houston, TX
03.2017 - 05.2022
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared specialty desserts for customers for special occasions.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders and coordinated customer service.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Greeted new customers, discussed specials and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Trained staff members on use of POS system.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

JcPenney
Houston, TX
12.2016 - 01.2017
  • Overnight Recovery
  • Unload trucks
  • Stocked shelves
  • Carried merchandise out on the floor for customers
  • Maintain organized stock shelves

Child Care

Shadow Creek Academy
Pearland, TX
05.2016 - 10.2016
  • Supervise infants and toddlers
  • Teaching numbers, colors, and etc.

Cashier

Hollister Co
Pearland, TX
01.2016 - 02.2016
  • Informed customers about all product lines and services offered by the company
  • Processed all sales transition accurately and in a timely fashion
  • Unloaded trucks
  • Stocked shelves
  • Carried merchandise on the floor for customers

Cashier

Ross Dress for Less
Houston, TX
08.2014 - 03.2015
  • Completed floor replenishment to granted size availability and prompt customer satisfaction
  • Built an effective relationship with peers and upper management
  • Processed all sales transaction accurately and in timely fashion
  • Unload truck
  • Stocked shelves
  • Carried merchandise out on the floor for customers

Sales Associate

Journey’s
Pearland, TX
07.2014 - 08.2014
  • Answered customers questions and addressed problems and complaints in person
  • Helped customers select products that best fit their personal needs
  • Educated customers on products and service offerings
  • Consulted with customers on the latest styles and trends

Education

HS Diploma -

Willowridge High School

Houston Community College
08.2017 - 08.2022

Skills

Time managementundefined

Timeline

Houston Community College
08.2017 - 08.2022

Waitress Supervisor /Waitress

Prospect Park
03.2017 - 05.2022

JcPenney
12.2016 - 01.2017

Child Care

Shadow Creek Academy
05.2016 - 10.2016

Cashier

Hollister Co
01.2016 - 02.2016

Cashier

Ross Dress for Less
08.2014 - 03.2015

Sales Associate

Journey’s
07.2014 - 08.2014

HS Diploma -

Willowridge High School
Kereail BarefieldAssistant Manager / Manager In Training