Summary
Overview
Work History
Education
Skills
Timeline

Kenya Breland

Wiggins,MS

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Talented kitchen leader offer over Number years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Experienced Job title bringing demonstrated success in developing and motivating strong restaurant teams to assist Number customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Adaptable and enterprising Job Title with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Flexible, results-oriented Manager offering focused leadership and Type operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development.

Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings.

Experienced Job title successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Number years of progressive leadership experience.

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Restaurant Guest Service Manager

McDonald's Restaurant
Wiggins , MS
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by Number%.
  • Promoted brands of Type equipment, increasing sales Number% and maximizing overall revenue.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Oversaw team of service professionals focused on Area.
  • Managed team of Number employees in Type and Type processes to comply with Type policies across company.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Assessed employee work and improved performance with Type and Type approaches.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.

Manager

McDonald's Restaurant
Wiggins, MS
05.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Recorded inventory sales into organization's weekly income report.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Kitchen Manager

McDonald's Restaurant
Wiggins, MS
05.2007 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Increased kitchen efficiency Number% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Phlebotomy License - Blood Technician

MS Gulf Coast Community College , Perkinston, MS
10.2006

Medical Assistant - Nursing

Bradford Hall , Springfield, MA
08.2003

Cosmetology License - Hairstyling

Chris Beauty College, Gulfport, MS
07.1997

Diploma -

Harrison Central High School, Gulfport, MS
05.1997

Skills

  • Employee Performance Evaluations
  • Fire Safety Regulations
  • Money Handling
  • Food Safety and Sanitation
  • Investigating Complaints
  • Delegating Assignments and Tasks
  • Front of House Management
  • Safe Food Handling Practices
  • Supply Ordering and Management
  • Credit Card Transaction Processing
  • Database Interface and Query Software
  • Monitoring Food Preparation
  • Shipment Preparation
  • Customer Satisfaction
  • Menu Pricing and Writing
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Quality Control Guidelines
  • Agenda Planning
  • Performance Improvement
  • Community Events
  • Guest Relations
  • Food Plating and Presentation
  • Restaurant Operation
  • Suggestive Selling
  • Inventory Control Processes
  • Disciplinary Action
  • Work Assignments
  • Station Preparation
  • Waste Reduction
  • Teamwork and Collaboration
  • Food Allergies
  • Team Meetings
  • Strategic Vision

Timeline

Manager - McDonald's Restaurant
05.2018 - Current
Kitchen Manager - McDonald's Restaurant
05.2007 - Current
MS Gulf Coast Community College - Phlebotomy License , Blood Technician
Bradford Hall - Medical Assistant , Nursing
Chris Beauty College - Cosmetology License , Hairstyling
Harrison Central High School - Diploma,
Restaurant Guest Service Manager - McDonald's Restaurant

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Kenya Breland