Kelsey Wilkinson
Hattiesburg,MS
Summary
Soon-to-be Child and Family Science graduate(2022) who is dedicated and passionate about mental health counseling. Organized, dependable, and successful individual who is excellent at managing multiple priorities with a positive attitude. Advocating for the voiceless to find their voice one day and rise above trauma.
Overview
10
10
years of professional experience
Work History
Server
Keg And Barrel
Hattiesburg, MS
06.2019 - Current
- Served lunch and dinner to 50-200 customers per shift at local restaurant.
- Cultivated warm relationships with regular customers.
- Memorized over 40 menu items and gave great customized recommendations to guests.
- Swiftly and successfully resolved any conflict resulting in customer satisfaction.
Take-Out Specialist
Olive Garden Restaurant
Hattiesburg, MS
10.2017 - 07.2019
- Prepared, presented and maintained over 20 orders at one time.
- Sufficiently drove sales through suggestive selling and communication of promotional items and specials.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Interpreted customers needs and introduced services to fit specific requirements.
Server
Buffalo Wild Wings
Hattiesburg, MS
11.2015 - 11.2017
- Memorized and applied over 100 items on both food and alcohol menus to assist guests when questions or concerns arise.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Retail Sales Associate
Bubba Gump Shrimp Com
Biloxi, MS
11.2014 - 11.2015
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
Smoothie Barista
Smoothie King
Ocean Springs, MS
07.2012 - 11.2014
- Took customer orders and accurately processed in system.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Maintained, operated, set up, and cleaned food preparation equipment.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
Education
Bachelor of Science - Child And Family Sciences
University of Southern Mississippi
Hattiesburg, MS05.2022
Associate of Arts - General Studies
Pearl River Community College
Poplarville, MS12.2018
No Degree - General Studies
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Ocean Springs High School
Ocean Springs, MS05.2014
Skills
- Multitasking and Prioritization
- Reliable and Responsible
- Team Leadership
- Detail-Oriented
- Planning and Coordination
- Strong Verbal and Written Communication
- Relationship Building
- Team Player
- Adaptable and Flexible
Additional Information
- Miss. Congeniality (Year 2013 & Year 2014) in the Biloxi Shrimp Queen Pageant
- President of the FCCLA (Family Career and Community Leaders of America) Club (2013-2014)
- Volunteer Work at Loaves and Fishes Soup Kitchen (2013-2014)
Timeline
Server
Keg And Barrel
06.2019 - Current
Take-Out Specialist
Olive Garden Restaurant
10.2017 - 07.2019
Server
Buffalo Wild Wings
11.2015 - 11.2017
Retail Sales Associate
Bubba Gump Shrimp Com
11.2014 - 11.2015
Smoothie Barista
Smoothie King
07.2012 - 11.2014
Bachelor of Science - Child And Family Sciences
University of Southern Mississippi
Associate of Arts - General Studies
Pearl River Community College
No Degree - General Studies
Mississippi Gulf Coast Community College
High School Diploma -
Ocean Springs High School
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