Kelly-Jane Mann

Oversee the running of Bunnings Mittagong, including:

• Driving personal growth of 7 leaders and 140 team members to deliver financial results by building team members capability
• Create a strong safety culture through the Safety Improvement Team
• Analyze financial data to ensure expense budgets are met and EBIT is delivered
• Financial control of all aspects - wages, expenses
• Driving consumer sales through product placement, stock levels, team product knowledge
• Driving commercial sales through developing relationships with account holders through our Trade Specialists
• Investigating and delivering outcomes of Human Resource complaints
• Building relationships with community groups through our Activities Co-ordinator
• Developing a strong culture-oriented team that are solution oriented
• Established positive and effective communication among team and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal processes to ensure customers concerns are replied to within 24hours
• Devised processes to boost long-term business success and increase profit levels
• Completed area manager holiday reliefs to supervise an area from Carringbah, Goulburn and Shellharbour

• Lead the support, administration and replenishment team
• Ensuring all customers are greeted upon entry, no-fuss refunds policy adhered to, fast and efficient check out process at the conclusion of the customers shopping experience
• Adhering to policy and procedures to ensure safety risks are minimised by ensuring compliance paperwork is complete and current
• Empowering team members to create and deliver on current pricing standards to ensure the integrity of sales is maintained
• High functioning goods inwards team that achieves a safe, empty, clean and tidy area at the end of each day.
• Developing individuals and the team culturally and strategically

• Coached a new-to-role co-ordinator and leadership team in running the Kirrawee Store from experience in previous roles
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.

• Through this period I was a co-ordinator of various departments at a variety of locations, including Shellharbour, Warrawong and Wollongong. Departments included paint, toolshop, hardware, timber, plumbing, electrical, kitchens, special orders and administration
• Led teams from 5 to 40, running multi-million dollar departments, delivering on results, developing team members and potential future leaders, customer service and problem solving, developing a safety culture, ensuring a safe, full, clean, tidy department for team and customers
• Worked flexible hours; night, weekend, and holiday shifts.

• Worked well as part of a team to ensure customers were served friendly and efficiently while studying at Tafe completing Diploma in Early Childcare, then Advanced Diploma in Frontline Management
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers