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Kelly Cowan
North Hollywood,California
Summary
To pursue a career as a Property Manager utilizing my abilities developed through my experience and education, with the opportunity for professional growth based upon my performance. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Property Coordinator
Special Services For Groups (Hopics)
04.2022 - Current
- Hiring and managing Maintenance workers and Vendors and requesting W-9 forms from new vendors in order to set them up in accounting system and collecting vendor bids for special projects
- Maintain Confidential files and leases
- Conducting move in and move out preparations
- Perform credit and reference checks on all tenants
- General administrative tasks including spreadsheets and reports and all written correspondence to all tenants and owners and management
- Logging and dispatching all tenant service calls
- Coding and processing invoices and entering into accounting systems, preparing bills, producing purchase orders for contract materials and services
- Issuing and retrieving keys and fobs
- Rent collection and assessing late fees
- Coordinating Pest Control for all properties
- Training employees on new systems and procedures and policies
- Processing Owner Certifications and Grant Deeds
- Perform Monthly Inspections on Rental Properties
- Communicated effectively with owners, residents, and on-site associates
- Generated professional networks by engaging in professional, industry and government organizations
- Completed final move-out walk-throughs with tenants to identify required repairs
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Planned special events such as lotteries, dedications and project tours
- Collected and maintained careful records of rental payments and payment dates
- Maintained sufficient number of units market-ready for lease
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed annual rent calculations using housing database software
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Maximized rental income while minimizing expenses through effective planning and control
- Introduced prospective tenants to types of units available and performed tours of premises
- Administered operations to handle needs of more than 100 tenants across 8 property units
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Delivered emergency 24-hour on-call service for tenants on building issues
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Developed and implemented marketing strategies to increase occupancy rates
- Coordinated appointments to show marketed properties
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Coordinated with legal counsel to resolve tenant disputes
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Followed up on delinquent tenants and coordinated collection procedures
- Responded to Common Area Maintenance (CAM) inquiries
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
Skurt
01.2016 - Current
- Delivered services to customer locations within specific timeframes
Customer Service Representative
Uber/Lyft
01.2016 - Current
- Maintained confidential residential and commercial accounts for over a million customers
- Calculated daily averages from meter reads
- Responsible for Residential billing of customers including extensions, disconnection, reconnections, account grants, billing inquiries, over charges and over payments, and relocations
- Handled dissatisfied and irate customers.
Assistant Property Management Supervisor
Integrity Property Management
05.2021 - 05.2022
- Creating Rental Agreements and Leases
- Processing credit checks
- Negotiating Rental prices for apartments and houses and commercial buildings
- Creating work orders for maintenance issues
- Answering multi line phones
- Dispatching vendors out to tenant units
- Rent collection and processing of security deposits
- Creating Excel Spreadsheets
CSR
Ebisu Marketing
11.2014 - 01.2016
- Process loans online and on the phone
- Answering heavy call volumes
- Verifying employment
- Conference calls
Vice President of Operations
Gourmetto (Self Employed)
03.2010 - 01.2014
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Supported project management team for optimal performance.
Member Services Representative
Bally Total Fitness
01.2009 - 01.2010
- Processed payments online
- Heavy filing
- Answering phones using ARS phone system
- Handled disputes
- Scheduled appointments for customers
- Handled maintenance issues
Administrative/Receivable Clerk
Team One Advertising
01.2008 - 01.2009
- Processed all account receivable and payable
- Heavy multi line phones
- Maintained ledger logs
- Heavy filings
Administrative Aide
Skip Tracer, Southern California Edison
01.1997 - 01.2007
- Manage all accounts payable and receivable for a multi-billion dollar company
- Perform standard bookkeeping procedures, ledger maintenance and monthly statements using MS Word and MS Excel
- Open new accounts for customers wanting to set meters
- Maintain daily performance and meter logs
- Maintain Christmas tree logs for Christmas tree lots throughout Southern California
- Make travels arrangements for supervisors and senior officers
- Assemble and disassembled meters for functionality
- Heavy Phones including paging of all field personnel
- Responsible for Business documentation and correspondence
- Order supplies and responsible maintenance of all office machinery
- Data Entry including inputting meter orders and meter locations
Secretary
Overnight Transportation
01.1996 - 01.1997
- Answered multi trunk phones
- Scheduling appointments
- Composing and distributing meeting notes and reports
- Light dispatching
- Maintaining mass records and major filing
- Meeting and greeting customers and visitors
- Taking messages and transferring call throughout company
- Maintaining a calendar of events and coordinating conferences.
Case Manager
Associated Reproduction Services
01.2008
- Processed Worker Compensation Cases for reproduction
- Bookkeeping and monthly statements
Education
Some College (No Degree) - Administration of Justice
Los Angeles Valley College
Van Nuys, CALARSON TRAINING CENTER, INC
Santa Fe Springs, CASome College (No Degree) - General Education
Los Angeles Southwest College
Los Angeles, CASkills
- Customer Service
- General Office Skills
- Office Procedures
- Records Management
- MS Word
- MS PowerPoint
- Credit and Collections
- MS Access
- Typing (35 wpm) and 10-key
- Data Entry
- Yardi
- MS Excel
- MS Teams
- Appfolio
- Property Rights
- New Construction
- Fair Housing Mandates
- Clerical Support
- Leasing and Sales
- Property Accounting
- Affordable Housing Programs Knowledge
- City and County Regulations
- Property Tours
- Critical Thinking
- Tenant and Eviction Laws
- Property Accountability
- Active Listening
- Property Amenities
- Maintenance Knowledge
- Lease Documents
- Landscaping and Grounds Maintenance
- Unit Vacancies
Timeline
Property Coordinator
Special Services For Groups (Hopics)
04.2022 - Current
Assistant Property Management Supervisor
Integrity Property Management
05.2021 - 05.2022
Skurt
01.2016 - Current
Customer Service Representative
Uber/Lyft
01.2016 - Current
CSR
Ebisu Marketing
11.2014 - 01.2016
Vice President of Operations
Gourmetto (Self Employed)
03.2010 - 01.2014
Member Services Representative
Bally Total Fitness
01.2009 - 01.2010
Administrative/Receivable Clerk
Team One Advertising
01.2008 - 01.2009
Case Manager
Associated Reproduction Services
01.2008
Administrative Aide
Skip Tracer, Southern California Edison
01.1997 - 01.2007
Secretary
Overnight Transportation
01.1996 - 01.1997
Some College (No Degree) - Administration of Justice
Los Angeles Valley College
LARSON TRAINING CENTER, INC
Some College (No Degree) - General Education
Los Angeles Southwest College