Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Kayla Abee

Bartender
Morganton,NC

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Closed business 5 nights per week by locking up, cleaning, preparing for next business day and guiding guests out of establishment. Talent for calmly managing fast-paced, high-volume work with continuous demands.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Bartender/ Trainer

Longhorn Steakhouse
Morganton, NC
08.2020 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Developed software content, study aids and handouts for industry professionals.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender/Barback

Downtown Sports Bar And Lounge
Morganton , NC
08.2019 - Current
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Followed strict recipes and drink measurements to minimize product used.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Served high customer volumes during special events, nights and weekends.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.

Server/ Shift Leader

Dennys Restaurant
Morganton, NC
02.2015 - 07.2019
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2019 - 12.2019

Associate of Arts - Business Management

Western Piedmont Community College
Morganton, NC
01.2020 - Current

Skills

Classic cocktails

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Timeline

Bartender/ Trainer

Longhorn Steakhouse
08.2020 - Current

Associate of Arts - Business Management

Western Piedmont Community College
01.2020 - Current

Bartender/Barback

Downtown Sports Bar And Lounge
08.2019 - Current

High School Diploma -

Penn Foster Career School
08.2019 - 12.2019

Server/ Shift Leader

Dennys Restaurant
02.2015 - 07.2019

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Kayla AbeeBartender