Kay Lewis
Dallas,TX
Summary
Dedicated in professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Parking Enforcement position. Ready to help team achieve company goals. Experienced with over 20 years of experience in parking Enforcement. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Assisted eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Policy and training in Compliance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer/Dallas Police Dept
City Of Dallas Police Department
Dallas, TX
01.1998 - 01.2019
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Evaluated Business lot and parking scheme to promote optimal utilization of area.
- Maintained accurate and detailed logs of all events during each shift.
- Responded to calls in both routine and emergency situations.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Wrote and issues citations or warnings to owners of vehicles.
- Directed traffic and performed building checks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Implemented parking meter system 100% more efficient than previous system.
- Implemented parking meter system
- 100% more efficient than previous system
- Directed traffic and performed building checks
Ticket Handler
Haggar Apparel
Dallas, TX
04.1990 - 12.1997
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Directed passengers to correct loading gates or areas for departures and connections.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
- Input customer reservations, payment sources and contact details into Sabre system.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Education
High School Diploma -
LIncoln High School
Dallas, TX08.1980
Skills
- Active Listening
- Meter Inspections
- State Code Ordinance Knowledge
- Meter Maintenance
- Issuing Citations
- Enforcement Actions Knowledge
- Violations Handling
- Customer Satisfaction
- Asset Protection
- Knowledge of City Layout
- Critical Thinking
- Daily Logs
- Commercial Property
- Emergency Situations
- Foot Patrolling
- Medical Emergency Response
- Parking Assistance
- Safety Awareness Proficiency
- Vehicle Patrolling
- Security Patrol
- Traffic Control
- Compliance Issues
- Crime Prevention
- Federal Laws
- Preventing Incidents
- Patient Transport
- Customer Inquiries
- Court Testimony
- Complex Problem-Solving
- Schedule Maintenance
- Patron Service
- Accident Reports
- Reading Comprehension
- Basic First Aid
- Customer Needs Assessments
- Special Events
- Facility and Grounds Patrol
- Surveillance Monitoring
- Customer Relations
- Team Meetings
- Client Support
- Criminal Investigations
- Ticketing
- Self-Defense
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Certification
- Safety driving Training - 20years
- Certified City of Dallas,
Reading
Love to read and RELAX
Timeline
Parking Enforcement Officer/Dallas Police Dept
City Of Dallas Police Department
01.1998 - 01.2019
Ticket Handler
Haggar Apparel
04.1990 - 12.1997
High School Diploma -
LIncoln High School
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
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