Kassandra Hernandez
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bilingual Front Desk Receptionist
Christ Community Health Service
08.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained energy and enthusiasm in fast-paced environment.
Front Desk Receptionist
Bnails
01.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Communicated effectively with management concerning important customer issues.
- Cleaned and sanitized tools and equipment before each client.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN12.2023
Skills
- Front Desk Operations
- Accounts Payable and Accounts Receivable
- Customer Retention
- Closing Procedures
- Customer Inquiries
- Patient Confidentiality
- Multi-Tasking and Prioritization
- Call Transfers
- Calendar Management
- Check in and Checkout Procedures
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Front Desk Receptionist
Christ Community Health Service
08.2021 - 01.2022
Front Desk Receptionist
Bnails
01.2019 - 05.2021
Bachelor of Arts - Psychology
University of Memphis
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