Karthik K

VMware Administrator

● Creating VMs in VMware (through ISO,Template,Clone,OVA/OVF).

● Responsible for maintaining VMware server and V-sphere Client.

● Taking clones for Vcenter Virtual machine by raising change request.

● Datastore creation in VMware or Cluster storage creation in Hyper-V.

● ESXi host and Datastore resource manage in VMware.

● VMware tool management and up-gradation for VMs.

● Taking snapshot for VM in VMware and Hyper-V.

● DRS and HA monitoring and response on server in VMware.

● Handling standalone ESXi in VMware.

● Creation of Hyper-V VM on request.

● Managing VMware ESXi and Datastore resource.

● Handling Failover cluster VMs in Hyper-V base machine.

● Experience in performing hard reboot / Soft reboot

● VM shutdown / Decommission.

● Collecting LUN & WWN details of the ESXI / Hyper-V base machines.

● RDM Mapping.

● Movement of VHD files from Cluster storages.

Windows & AD Administrator

● Managing windows server infrastructure.

● Configuring and monitoring the health of active directory and servers.

● Taking System state backup.

● FSMO role handling while performing activity.

● Creating GP and implementation as per standard procedures.

● Disk management utilities tools.

● Controlled shutdown and restart of services and dependencies.

● Daily Operating System alert handling and response.

● Quarterly / half yearly password maintenance and scheduling.

● Maintenance of DHCP, Change and Deletion of DHCP Scopes

● DNS Management - Creating Zones and DNS Entries.

● Joining the Workgroup Machines to Domain. (Offline domain joining also)

● Installation of OS – Windows Server for new server.

● Creating Organization Units, Groups and Users.

● Handling Account lock out issue for User ID.

● Managed OS 2008, 2008R2, 2012, 2012R2, 2016 and 2019

● File server, Quota Management and Folder Permissions.

● Taking proactive action on Housekeeping tasks (checking OS files and reducing utilization, etc.)

● Logging Hardware calls with Vendors.

● ILO Management

● User management task in AD.

● Backing up and restoring GPO and group policy permission filtering.

● Configuring User Rights, account policy and Security Policy.

● Managing all computer Services through Domain Security Policy.

● Performed troubleshooting in Safe mode.

1. Managing Domain Teams Shift Rosters and Providing Them the Tickets, which are Logged for Domain Team. Follow-ups for Tickets Genuine Update Technically.

2. Monitoring of Response and Resolution TAT of the Tickets Logged to Technical Domain Team.

3. Co-ordinating with Inter-domain Team and Delivery Teams when the MI is Raised.

4. Monitoring the SLA of the Tickets, which are logged from the Customer for the Technical issues.

Generating and Creating Reports and Presentations for the Weekly/Monthly and Quarterly Meeting of the Incident Management Team.

1. Global Service Management Center, Mysore is Providing Support to 100+ Customers Remotely.

2. Handling Customers in giving them First Level Troubleshooting and Logging Tickets to Technical Domain Teams.

3. Onsite and Customers First Point of Contact Before Communicating with the Technical Domain Teams.