Karla R. Ephfrom

• Documentation was correctly done by copying and filing documents daily
• Exemplified confidentially and worked with minimum supervision
• Functioned as team player, incorporating well with other employees and staff.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
• Responded to customer requests daily, offering excellent support and tailored recommendations to address needs.

• Verified any changes or data updates to patient records and checked insurance information at each appointment.
• Monitored patient flow throughout day to maintain appointment times and schedules.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Informed patients of excessive wait times and offered to reschedule appointments.
• Obtained and assembled admissions pages and added new pages to patients' charts.
• Scheduled appointments for patients and placed reminder calls 48 hours before office visits

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Delivered clerical support by handling range of routine and special requirements.
• Maintained company handbook to outline policies and provide insights to company mission and values

• Followed up with customers on unresolved issues.
• Maintained confidentiality of patient finances, records and health statuses.
• Checked documentation for accuracy and validity on updated systems.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Escalated files with significant indemnity exposure to supervisor for further investigation.

• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.

• Managed incoming calls and directed to appropriate department.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Maintained current and accurate medical records for patients.

• Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
• Served as positive role model for children in program through appropriate dress, speech, attitude and courtesy.
• Monitored and evaluated programs, services and activities to support child safety and program quality.

Created environment that facilitated achievement of development outcomes and promoted and stimulated daily learning.

• Led group of 5 children in instructional setting, maintaining high standards for behavior and safety