Microsoft Excel
KAREM I MURPHY
Business Administration
El Paso,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Hardworking team-player and self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Education
Bachelor's Degree of Business - Administration
Universidad Nacional Experimental De Los Llanos Occidentales Ezequiel
San Fernado De Apure - Venezuela 05.2001 - 05.2007
Work History
Logistics Specialist
Mid-West Textile Co
El Paso, TX
11.2022 - Current
- Keep tabs on specifics related to what is coming in or going out of company.
- Keep electronic paper files accurate and up-to-date
- Track orders, answer billing questions, and keep track of stock and inventory counts
- Serves as liaison between sales and warehouse department for International shipment logistic issues.
- After receiving orders from sales, they arrange particulars of deliveries.
- In charge of making International Ocean booking and coordinating dispatch of containers to rail terminals or port for export
- In charge of preparing export documentation necessary for our international shipment
- Choose transportation methods based on factors such as size, cost, and when items are needed.
- Coordinating efforts so that multiple orders can be grouped together for pick-up
- Prepared timely rate estimates and strategic bid packages
- Implemented a successful vendor management program, ensuring timely deliveries and quality products
Administrative Assistant
Guma Properties, LLC
El Paso, TX
01.2021 - 10.2022
- Archive, tag files, and manage file retention
- Deposit checks and Billing
- Bank account reconciliations
- Control of rent roll, expired contracts, and annual adjustments in rents
- Executed record filing system to improve document organization and management
- Leveraged accounting software to manage expenses and keep track of finances
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Managed multiple 9 over-customer calls per day
Office Manager
Gastroenterology Specialists of El Paso
El Paso, TX
03.2016 - 12.2020
- Managed 20 employees with various personalities and from different cultures for large 4-physician practice.
- Developed and implemented new office procedures as necessary to improve office flow and overall operations and efficiency
- Managed daily operations, including staff scheduling, cash reconciliation, charge entry, payroll,
- QuickBooks, and operational checks and balances
- Handled Human Resources by interviewing, hiring, orienting, evaluating, and ensuring optimal staffing at all times
- Reviewed the operational budget and expenditures and worked to ensure the practice stays within the budget parameters
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Technical Support
Self-employeed
Venezuela, Venezuela
08.2008 - 12.2015
- Provided technical support, maintenance, and repair of IT systems
- Handled technical support cases through phone & email submission
- Repaired desktop personal computers, laptops, and other hardware
- Installed different programs and networks
- Managed high levels of call flow and responded to 6 technical support needs
Human Resource Manager
IVAP-Apure
Venezuela, Venezuela
06.2007 - 10.2007
- Mediated conflict resolution regarding employee issues utilizing current policies and disciplinary actions
- Subject matter expert on local, state, and federal laws and policies
- Processed layoffs and severance packages during a reduction in force
- Developed an internship program, including creating requisitions and salary guidelines
- Interviewed team members and leadership; observed team meetings; created team-building exercises and mandatory training
- Motivated employees through special events and incentive programs
- Implemented performance reviews and motivational strategies to elevate HR team results
- Devised hiring and recruitment policies for 30 employees company
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 9 new employees
Office Manager
CBC - Apure
Vnezuela, Venezuela
09.2006 - 05.2007
- Oversaw all office employees to ensure work productively and meet deadlines and company standards
- Answered telephone calls and emails from customers and clients and directed them to relevant staff
- Monitored office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewed and trained new office employees and organized their employment paperwork
- Preparing accounts payable and maintained computer and physical filing systems
- Coached new hires on company processes while managing employees to achieve maximum production
Medical Secretary
Aesthetic Medical Center Easy Point
Venezuela, Venezuela
06.2005 - 05.2006
- Handled messages for staff and patients organized medical records, assisted patients to complete forms and histories.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Coordinated customer service, patient scheduling and billing and registered new patients in electronic medical records prior to appointment scheduling
Skills
Experience with computers
Software
PowerPoint
Windows
Hardware
- CPU, Laptops, Tablets, and Smartphones repair and construction
- Networks
- Setting up Networks
Comunity Service
Volunteer, USO at Fort Bliss
04/2015-Present (105 HOURS)
Volunteer, Rotary Club Camino Real
08/2015-Present (95 HOURS)
References
Oestes Moldes, MD, FACP, FACG, FASGE, AGAF
Gastroenterology Specialist of El Paso
E-Mail:cmoldes1@aol.com
(915) 373-3000
Orestes Moldes, FNP
Gastroenterology Specialist of El Paso
E-mail:omr@aol.com
(915) 241-4204
Mr. Atalo Simental, Master Sargent USAF
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tabacco, Firearms, and Explosives.
E-mail: atalosimental@yahoo.com
(915) 490-4323
Major, US Army Retired. David J. Frankel
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tobacco, Firearms, and Explosives, El Paso Field Division 2009-2022
NCIS Japan 2022- Present
Intelligence Specialist
E-mail: dfranfelmsc@yahoo.com
(305) 896-3896
Col. Hector Ivan Martinez
Military Group Commander US Embassy Cairo Egypt
E-mail: him3676@gmail.com
(786) 540-2522
Hardware
- CPU, Laptops, Tablets, and Smartphones repair and construction
- Networks
- Setting up Networks
References
Oestes Moldes, MD, FACP, FACG, FASGE, AGAF
Gastroenterology Specialist of El Paso
E-Mail:cmoldes1@aol.com
(915) 373-3000
Orestes Moldes, FNP
Gastroenterology Specialist of El Paso
E-mail:omr@aol.com
(915) 241-4204
Mr. Atalo Simental, Master Sargent USAF
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tabacco, Firearms, and Explosives.
E-mail: atalosimental@yahoo.com
(915) 490-4323
Major, US Army Retired. David J. Frankel
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tobacco, Firearms, and Explosives, El Paso Field Division 2009-2022
NCIS Japan 2022- Present
Intelligence Specialist
E-mail: dfranfelmsc@yahoo.com
(305) 896-3896
Col. Hector Ivan Martinez
Military Group Commander US Embassy Cairo Egypt
E-mail: him3676@gmail.com
(786) 540-2522
Community Service
Volunteer, USO at Fort Bliss
04/2015-Present (105 HOURS)
Volunteer, Rotary Club Camino Real
08/2015-Present (95 HOURS)
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