Microsoft Excel
KAREM I MURPHY
Business Administration
El Paso,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Hardworking team-player and self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Languages
3
3
Certificates
Education
Bachelor's Degree of Business - Administration
Universidad Nacional Experimental De Los Llanos Occidentales Ezequiel
San Fernado De Apure - Venezuela 05.2001 - 10.2007
Work History
Logistics Specialist
Mid-West Textile Co
El Paso, Texas
11.2022 - Current
- Keep tabs on specifics related to what is coming in or going out of company.
- Keep electronic paper files accurate and up-to-date
- Track orders, answer billing questions, and keep track of stock and inventory counts
- Serves as liaison between sales and warehouse department for International shipment logistic issues.
- After receiving orders from sales, they arrange particulars of deliveries.
- In charge of making International Ocean booking and coordinating dispatch of containers to rail terminals or port for export
- In charge of preparing export documentation necessary for our international shipment
- Choose transportation methods based on factors such as size, cost, and when items are needed.
- Coordinating efforts so that multiple orders can be grouped together for pick-up
- Prepared timely rate estimates and strategic bid packages
- Implemented a successful vendor management program, ensuring timely deliveries and quality products
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Forged strong relationships with dispatchers, leading to better communication and more efficient route assignments.
Administrative Assistant
Guma Properties, LLC
El Paso, Texas
01.2021 - 10.2022
- Archive, tag files, and manage file retention
- Deposit checks and Billing
- Bank account reconciliations
- Control of rent roll, expired contracts, and annual adjustments in rents
- Executed record filing system to improve document organization and management
- Leveraged accounting software to manage expenses and keep track of finances
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Managed multiple 9 over-customer calls per day
Office Manager
Gastroenterology Specialists of El Paso
El Paso, Texas
03.2016 - 12.2020
- Managed 20 employees with various personalities and from different cultures for large 4-physician practice.
- Developed and implemented new office procedures as necessary to improve office flow and overall operations and efficiency
- Managed daily operations, including staff scheduling, cash reconciliation, charge entry, payroll,
- QuickBooks, and operational checks and balances
- Handled Human Resources by interviewing, hiring, orienting, evaluating, and ensuring optimal staffing at all times
- Reviewed the operational budget and expenditures and worked to ensure the practice stays within the budget parameters
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Technical Support
Self-employeed
El Paso, Texas
08.2008 - 12.2015
- Provided technical support, maintenance, and repair of IT systems
- Handled technical support cases through phone & email submission
- Repaired desktop personal computers, laptops, and other hardware
- Installed different programs and networks
- Managed high levels of call flow and responded to 6 technical support needs
Human Resource Manager
IVAP-Apure
San Fernando , Apure - Venezuela
06.2007 - 10.2007
- Mediated conflict resolution regarding employee issues utilizing current policies and disciplinary actions
- Subject matter expert on local, state, and federal laws and policies
- Processed layoffs and severance packages during a reduction in force
- Developed an internship program, including creating requisitions and salary guidelines
- Interviewed team members and leadership; observed team meetings; created team-building exercises and mandatory training
- Motivated employees through special events and incentive programs
- Implemented performance reviews and motivational strategies to elevate HR team results
- Devised hiring and recruitment policies for 30 employees company
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 9 new employees
Office Manager
CBC - Apure
San Fernando, Apure - Venezuela
09.2006 - 05.2007
- Oversaw all office employees to ensure work productively and meet deadlines and company standards
- Answered telephone calls and emails from customers and clients and directed them to relevant staff
- Monitored office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewed and trained new office employees and organized their employment paperwork
- Preparing accounts payable and maintained computer and physical filing systems
- Coached new hires on company processes while managing employees to achieve maximum production
Medical Secretary
Aesthetic Medical Center Easy Point
San Fernando, Apure - Venezuela
06.2005 - 05.2006
- Handled messages for staff and patients organized medical records, assisted patients to complete forms and histories.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Coordinated customer service, patient scheduling and billing and registered new patients in electronic medical records prior to appointment scheduling
Skills
Experience with computers
Software
PowerPoint
Windows
Certification
Adult, Child and Baby First Aid/CPR/AED
Languages
English
Spanish
Hardware
- CPU, Laptops, Tablets, and Smartphones repair and construction
- Networks
- Setting up Networks
Community Service
Volunteer, USO at Fort Bliss
04/2015-Present (105 HOURS)
Volunteer, Rotary Club Camino Real
08/2015-Present (95 HOURS)
Cybersecurity Training
- The Job Offer - Spear Phishing, Jan 14, 2025
- PCI Compliance, Dec 17, 2024
- Working from home, Nov 12, 2024
- Information Security, October 08, 2024
- Server Room Break-In, Sep 13, 2024
- Proactive Cybersecurity awareness - Reporting, Aug 13, 2024
- The Impact of AI on Hacking, Jul 09, 2024
- Password Methods, June 11, 2024
- Malicious Mobile Applications, May 14, 2024
- Clone Phishing, April 09, 2024
Hardware
- CPU, Laptops, Tablets, and Smartphones repair and construction
- Networks
- Setting up Networks
Community Service
Volunteer, USO at Fort Bliss
04/2015-Present (105 HOURS)
Volunteer, Rotary Club Camino Real
08/2015-Present (95 HOURS)
References
Oestes Moldes, MD, FACP, FACG, FASGE, AGAF
Gastroenterology Specialist of El Paso
E-Mail:cmoldes1@aol.com
(915) 373-3000
Orestes Moldes, FNP
Gastroenterology Specialist of El Paso
E-mail: omr@aol.com
(915) 241-4204
Diana Maldonado, Business Owner
Guma Properties, LLC
E-mail: dgutierrez@gumaproperties.com
Mr. Atalo Simental, Master Sargent USAF
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tabacco, Firearms, and Explosives.
E-mail: atalosimental@yahoo.com
(915) 490-4323
Major, US Army Retired. David J. Frankel
Senior Intelligence Research Specialist (ATF)
Bureau of Alcohol, Tobacco, Firearms, and Explosives, El Paso Field Division 2009-2022
NCIS Japan 2022- Present
Intelligence Specialist
E-mail: dfranfelmsc@yahoo.com
(305) 896-3896
Similar Profiles
Alexandra AvalosAlexandra Avalos
Sorter at Mid-west TextileSorter at Mid-west Textile
Andrea AramburoAndrea Aramburo
Logistics Administrative Clerk at Mid-West Textile LLCLogistics Administrative Clerk at Mid-West Textile LLC
Ramon GalarzaRamon Galarza
Warehouse Forklift Operator at Mid-west TextileWarehouse Forklift Operator at Mid-west Textile