Kara Hauptman
South Jordan,UT
Summary
Proactive and meticulous Office Associate with over 22 years of experience customer service industry. Proficiencies in all aspects of customer relations. A team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
19
19
years of professional experience
Work History
Office Associate
Neibuar Family Orthodontics
Draper, Utah
11.2017 - Current
- Talented office coordinator with exemplary interpersonal skills that build positive patient relationships and achieve client satisfaction.
- Known for dependability and dedication, handling competing demands and multiple needs with diplomacy, professionalism and skill.
- Strong communicator and quick learner, welcoming new opportunities for growth and development. Adept at time management, addressing needs related to billing, scheduling and accounts with efficiency.
Administration Assistant
Holmes Family Dentistry
Arvada, Colorado
05.2012 - 06.2017
- Facilitated appointment scheduling and coordination of activities for practice with two doctors and 4 hygienists.
- Greeted and discharged patients scheduling.
- Completed documentation, answered incoming calls and assisted with billing in every aspect.
Office Associate
Dr. James Gallagher
Arvada, CO
09.1999 - 02.2009
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Skills
- Customer Service
- Relationship Management
- Insurance Billing
- Managing Schedules
- Recordkeeping
- Patient Experience
- Office operations
- Cross functional collaboration
- Accounts Receivable
- Call de-escalation
- Problem solver
Timeline
Office Associate
Neibuar Family Orthodontics
11.2017 - Current
Administration Assistant
Holmes Family Dentistry
05.2012 - 06.2017
Office Associate
Dr. James Gallagher
09.1999 - 02.2009
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