Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Garden Center Manager
Wickman Gardens
Springfield, MO
06.2016 - Current
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Developed detailed plans based on broad guidance and direction.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
On-Site Study Coordinator
Kimberly Vision Center
Kimberling City, MO
12.2020 - 12.2021
Collected data and followed research protocols, operations manuals and case report form requirements.
Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
Maintained compliance with protocols covering patient care and clinical trial operations.
Coordinated clinical trials focused on disorders such as Diabetic Retinopathy.
Followed informed consent processes and maintained records.
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Led projects and analyzed data to identify opportunities for improvement.
Received and processed stock into inventory management system.
Demonstrated respect, friendliness and willingness to help wherever needed.
Professional Caregiver
Sutton In-home Senior Care
Springfield, MO
11.2019 - 08.2020
Shopped for groceries regularly in order to keep house stocked with necessities.
Entertained, conversed and read aloud to keep patients mentally alert.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Documented residents' mental status, sleep and eating patterns in medical record books.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Transported individuals to events and activities, medical appointments and shopping trips.