Certification
Hi, I’m
KAMESH N B
Pallipat
Summary
Experienced Technical Support Associate specializing in software troubleshooting. Proven track record in efficiently diagnosing and resolving complex issues across diverse platforms. Strong communicator dedicated to delivering exceptional service and fostering positive client relationships. Committed to staying updated on emerging technologies for cutting-edge solutions.
Overview
1
Work History
Sutherland
Technical Support Associate
09.2023 - Current
Job overview
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
Education
University Of MadrasChennai, India
MCA from Computer Applications
12.2021
Sri Sankara Arts And Science CollegeEnathur, Kanchipuram
BCA from Computer Application
04.2017
Vethathiri Maharishi Higher Secondary SchoolSVG Puram
from HSC
04.2014
Goverment Higher Secondary SchoolPallipatt
from SSLC
04.2012
Skills
- SQL Programming
- Java
- Test Strategies and Coverages
- RDBMS
- Operating Systems
- Microsoft Office Proficiency
- Excel Spreadsheets
- Troubleshooting and Assistance
- Technical Issues Analysis
- Managing Multiple Tasks
- Adaptability
- Manual Test Case Preparation
- Selenium Webdriver
- Automated Testing
- Quality Assurance
- SDLC
- STLC
- Functional Testing
- Non - Functional Testing
- Bug life cycle
- Defect Tracking and Reporting
- User acceptance testing
- Performance Testing
- Smoke Testing
- Sanity Testing
Certification
Completed Manual Testing and Automation Testing using selenium at Besant Technologies , May 2023
Languages
English
Telugu
Tamil
PROJECT
Project Name : The SQL Murder Mystery
Description : The SQL Murder Mystery is an opensource project that teaches SQL through an interactive game. Players act as detectives, querying a database to solve a murder case. The game offers an engaging storyline with characters and clues to make the learning experience immersive. It's a fun way to practice SQL skills and learn data querying concepts
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Associate
Sutherland
09.2023 - Current
University Of Madras
MCA from Computer Applications
Sri Sankara Arts And Science College
BCA from Computer Application
Vethathiri Maharishi Higher Secondary School
from HSC
Goverment Higher Secondary School
from SSLC
SQL training, Besant Technologies, 05/2023
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