Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Artistic Technical Writer with 10 years of experience with award-winning results. Detail-oriented performer to adapt to specific audiences. Successful at creating and implement unique and helpful graphics for varied targeted audiences. Adept researcher, writer and editor, including expertise in English language grammar and communication correspondences to federal, state, corporate and general public entities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Award Winning Author
Mali Millie
Grovetown, GA
2023.01 - Current
Authored "Searching for Serotonin," a Double 3rd Place Award Winner in the Spring 2023 Bookfest, a Readers' Favorite and Literary Titan 5 Star Review, and a 2023 Page Turner Award Finalist
My Therapy Assistant" Journal designed to support those undergoing psychiatric or mental health treatments by: Educating receivers on cognitive distortions, forgiveness, behavioral triggers and setting healthy boundaries; Increasing Self-Awareness and Persuading better practice of future decisions; Creating a space to freely feel and recall daily events; Helping mood and lifestyle management; Increasing knowledge on patterns and triggers; Enhancing accurate communication of personal experiences
Edited and revised existing documents to ensure accuracy and clarity of content.
Performed quality assurance testing on all completed documents prior to publication.
Produced video tutorials demonstrating the use of products or services.
Maintained version control over all documents produced by department staff members.
Arranged for publication, printing and distribution of writing.
Small Business Program Facilitator
Morgan State University Entrepreneurial Development & Assistance Center
Baltimore, MD
2021.05 - Current
Leader and manager of all data collection efforts for the initiative through the use of client engagement and feedback through online forms/surveys (Google Forms, Microsoft Forms, Constant Contact, MailChimp)
Quantifies survey findings of WVE engagers by developing reports with Microsoft Excel proficiency to statistically visualize and affirm program impact and areas for growth
Conducted individual and group assessments to identify participant needs.
Ensured program compliance with local regulations and standards.
Collaborated with other staff members to ensure successful program delivery.
Maintained accurate records of program attendance and outcomes.
Developed marketing materials for the program's recruitment efforts.
Monitored progress towards achievement of course objectives and goals.
Coordinated volunteer resources within the organization's programs.
Senior Analyst and Communications Specialist
Lord and Tucker Management Consultants, LLC
Waldorf, MD
2021.05 - Current
Established the online system of organizing and filing of team files on company Google Drive
Developed, implemented, and managed comprehensive integrated communications strategies to achieve organizational objectives.
Designed the updated company website and manages blog posts and site visitor messages resulting in over 3,000 site visitors and over 4,100 social views (Instagram, Facebook and Google Business) within the first year of launch
Improved personal professional knowledge on 508 compliance approved graphics to better accommodate readers with disabilities
Coordinated content creation for both digital and traditional media platforms.
Created and distributed press releases, newsletters, brochures, website content, social media posts.
Organized and facilitated conference calls, webinars, meetings, presentations and events.
Cultivated relationships with stakeholders to ensure effective communication of messages and materials.
Analyzed data from various sources to measure effectiveness of campaigns.
Oversaw the design process of publications such as magazines or reports.
Mentored junior staff members on communication techniques and best practices.
Copyedited long-form content to check for errors and adhere to writing standards.
AU CARES Mobile App Research Assistant
American University
Washington, DC
2021.09 - 2022.05
Reviewed behavioral health and social science research literature to produce stress management and environmental/social health content relevant to undergraduates
Evaluated holistic app development progress and provided constructive feedback for improvement
Monitored health studies and computer science team focus on user design experience and functionality effectively keeping program deadlines and deliverables
Conducted primary and secondary research to identify relevant information for project development.
Verified accuracy of data by conducting quality assurance checks on collected materials.
Monitored progress of projects to ensure timely completion within budget constraints.
Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
Senior Administrative Analyst
National Center for Science and Engineering Stats
Arlington, VA
2020.10 - 2021.05
Spearheaded analytics team for the deputy division director to create a tableau dashboard displaying open, closed and remaining funding obligations of NCSES divisions.
Co-created the automated, interconnected spreadsheet of APOG's Wdesk (Workiva based platform) that monitored the workflow of multi-million-dollar funds
Provided executive-level administrative support to senior leadership team.
Facilitated communication between departments to ensure timely completion of projects.
Performed data entry and maintained accurate records in database systems.
Prepared reports and presentations using MS Office Suite applications.
Created spreadsheets to track performance metrics such as agency wide open and closed funding obligations.
Collaborated with external vendors on procurement contracts, services agreements and project scopes.
Compiled statistical data from multiple sources into comprehensive reports for management review.
Served as a liaison between departments by relaying vital information regarding changes in policy or procedure.
Collected and analyzed data and participated in meetings with key management staff.
Assisted in organizing the May 2021 Day event: Women, Minorities, and Persons with Disabilities in Science and Engineering (WMPD)
Strategized the National Center for Science and Engineering Statistics’ multi-division recruitment of undergraduate, Masters and Doctoral-level program fellows from the National Science Foundation’s chapter of the ORISE/Zintellect database for Summer and Year-Round opportunities
Co-led and co-organized tabled webinar-based outreach events at 2 ORISE virtual job fairs with its 2020 fairs reaching more than 2,400 attendees
Improved the pre-existing standard operating procedure of NCSES’s ORISE recruitment strategy by not only creating an in-depth spreadsheet marking candidate details relevant to internship requirements/eligibility and interview to onboarding statuses, but also establishing consistent and timed expectations executed with both intern candidates and program leads.
Program Analyst & DCVDRS Data Abstractor
DC Office of the Chief Medical Examiner
Washington, DC
2017.07 - 2020.05
Managed and Co-supervised incoming team of data abstractors on the Opioid Overdose Prevention Program
Conducted DC violent death data abstraction and case file cleaning on over 400 homicides and 150 suicides
Facilitated communication and fostered relationships and collaboration with data suppliers: DC Metropolitan Police Department, Department of Forensic Sciences, and the DC Health for Vital Statistics
Evaluated and suggested tools for improving data case quality and reducing intake errors for record management team
Established data collection performance standards and training methods
Maximized surveillance methods of incoming cases for data entry and record management which prompted a division review of cases to ensure proper filing of decedents.
Authored public health surveillance reports using Microsoft Excel informing law enforcement and public health agencies of fatality trends
Co-organized the October 2019 Domestic Violence Awareness Event in partnership with the DC Department of Forensic Sciences
Supported content development of the 2018 and 2019 Annual Report by coordinating with supervisory epidemiologist and contracted graphic designer
Developed and maintained a database of program information to track progress and identify areas for improvement.
Coordinated with stakeholders to ensure that all aspects of the program are properly implemented according to established guidelines.
Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
Developed training materials for staff members responsible for managing the various programs.
Collaborated with other departments within the organization to develop strategies for optimizing program operations.
Created comprehensive documentation outlining procedures for each aspect of the program lifecycle from inception through completion.
Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
Managed day-to-day operations of multiple programs simultaneously while ensuring quality standards are met throughout all phases.
Performed in-depth analysis to help solve diverse problems with program implementation and operations.
Offered input on key decisions and strategic plans, evaluating ongoing program data.
Executive Administrative Assistant
The Finished Product, LLC
Barboursville, VA
2015.12 - 2017.07
Interim Small Business leader for administrative and security activities in absence of CEO/Managing Owner for 20+ contractors covering reviews of testing materials of Grade K through 12 for a multimillion-dollar client
Gathered & analyzed relevant data to generate reports to identify potential issues and resolutions, as well as screened items for personal management and forward concerns of significant importance to Managing Owner/CEO of company
Reviewed and processed expense reports and invoices for accuracy and completeness.
Coordinated communications between departments to ensure timely completion of projects.
Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Organized and maintained personal company information, individual contractor files, and confidential testing and individual item analysis of questions and answers on recognized standardized tests distributed nationwide
Researched and created new website for company focused on education product development and standardized testing: https://www.tfpeducation.com
Translator Intern
Las Madres de la Plaza de Mayo_UGA en Buenos Aires
Buenos Aires, Argentina
2013.08 - 2013.11
Effectively adapted to Argentinian culture by exploring its surroundings and conversing with native Argentinians
Exercised initiative in gaining fluency in the Spanish language by collecting historical data through interviews conducted with the mothers of the disappeared victims of the military dictatorship of Argentina from
Translated written documents from English to Spanish and vice versa in a timely manner.
Researched cultural differences between countries related to specific translation projects.
Analyzed customer feedback regarding the quality of translated materials produced by the organization.
Education
Master of Science - Health Promotion Management
American University
Washington
05.2022
Bachelor of Arts - Spanish Language And Literature
University of Georgia
Athens, GA
05.2015
Skills
Project Management
Document Editing
Fact-Checking
Content Development
Spreadsheet Management
Report Writing
Creative Collaboration
Team Management
Quality Assurance
Microsoft Office
Analytical and Critical Thinking
Public Speaking
Document Control
Scheduling
Database Management
Workflow Optimization
Certification
Teaching English as a Second Language (TESOL) Certified - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Award Winning Author
Mali Millie
2023.01 - Current
AU CARES Mobile App Research Assistant
American University
2021.09 - 2022.05
Small Business Program Facilitator
Morgan State University Entrepreneurial Development & Assistance Center
2021.05 - Current
Senior Analyst and Communications Specialist
Lord and Tucker Management Consultants, LLC
2021.05 - Current
Senior Administrative Analyst
National Center for Science and Engineering Stats
2020.10 - 2021.05
Program Analyst & DCVDRS Data Abstractor
DC Office of the Chief Medical Examiner
2017.07 - 2020.05
Executive Administrative Assistant
The Finished Product, LLC
2015.12 - 2017.07
Translator Intern
Las Madres de la Plaza de Mayo_UGA en Buenos Aires
2013.08 - 2013.11
Master of Science - Health Promotion Management
American University
Bachelor of Arts - Spanish Language And Literature
University of Georgia
Teaching English as a Second Language (TESOL) Certified - 2023