Hi, I’m
Kalie Knight
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Fantastic fire dept
Entertainer
04.2022 - Current
Job overview
- Hosting kids birthday party’s
- Assisting with setting up all games
- Making sure kids are safe during the firetruck ride
- Helping kids understand how to put out a fire if ever an emergency (also the most important rule; stop, drop and roll)
Queen of maids
Professional Cleaner
07.2021 - 06.2022
Job overview
- Cleaning all counters
- Cleaning inside fridge
- Deep cleaning
- Vacuuming
- Cleaning
- Laundry
- Dusting
- Cleaned rental homes, duplexes and apartments around phx
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Emptied trashcans and transported waste to collection areas.
- Completed routine floor stripping, sealing and finishing.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Atrium Hospitality
Spa Receptionist
02.2020 - 10.2020
Job overview
- Take calls
- Take meal orders
- Walk customer down to locker room
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team
Barista Starbucks, Starbucks
Cashier/Customer Service
04.2018 - 05.2019
Job overview
- Perfecting beverages restocking (milks, lids, straws, syrups, etc;) customer service
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer
Education
Moon Valley High School
High School Diploma from General Education
05.2016
Skills
- Self-Driven and Motivated
- Script Interpretation
- Timely Food Delivery
- Cash Register Operations
- Special Assignments
- Customer Preferences
- Table Setting
- Multitasking Abilities
- Billing and Payment Processing
- Customer Orders
- Maintaining Clean Work Areas
- Restocking Items
- Critical Thinking
- Customer Needs Assessments
- Service-Orientation
- Client Requirements
- Organized
- Fast paced worker with excellent work ethic
- Customer Service
- Food Service
- Communication
- Cleaning
- Cash Handling
- closing/opening
- changing promo signs
- adaptability
- punctual, positive
- Coffee Experience
- Barista Experience
- Event Planning
- Front Desk
- Cold calling
- Insurance Verification
- Residential Cleaning
- Laundry
- Commercial Cleaning
- Leadership
- English
- Retail Sales
- Food Preparation
- Serving Experience
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Entertainer
Fantastic fire dept
04.2022 - Current
Professional Cleaner
Queen of maids
07.2021 - 06.2022
Spa Receptionist
Atrium Hospitality
02.2020 - 10.2020
Cashier/Customer Service
Barista Starbucks, Starbucks
04.2018 - 05.2019
Moon Valley High School
High School Diploma from General Education
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