KAHINA MOSTEFAI
E-Commerce Sales Associate
Montreal,QC
Summary
motivated and dependable fully trilingual candidate with strong organizational skills eager to join your team as an E-commerce sales associate. Ready to help achieve your company's goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, communication assets and problem-solving aptitudes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Bilingual Customer Experience Specialist
Air Canada Headquarters
Montréal, QC
04.2017 - Current
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Amazon FBA Seller
Self Employed Web
Montréal, QC
05.2014 - 02.2017
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Analyzed customer trends and provided insights to improve customer experience.
- Established relationships with suppliers to increase online product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Major in English & Minor in Professional Writing
Concordia University
Montreal, QC 09.2006 - 08.2008
Amazon FBA Seller - Amazon E-commerce Training
Amazing Selling Machine
Austin, MB 05.2013 - 02.2014
Skills
Customer experience management
Life Interests
Travelling
Doing philanthropic work around the globe
Sustainable living
Discovering new cultures
spiritual awakening
Health and wellbeing
Timeline
Bilingual Customer Experience Specialist
Air Canada Headquarters
04.2017 - Current
Amazon FBA Seller
Self Employed Web
05.2014 - 02.2017
Amazon FBA Seller - Amazon E-commerce Training
Amazing Selling Machine
05.2013 - 02.2014
Bachelor of Arts - Major in English & Minor in Professional Writing
Concordia University
09.2006 - 08.2008
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