Justin White
Implementation Specialist
Sparks,GA
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 9 years of vast experience with information technology systems and management. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Implementation Project Manager
CDK Global
Valdosta, GA
01.2021 - Current
- Participated in meetings with clientele throughout project cycle and into support
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Conducted end user training, database administration, and configuration
- Configured software to fit needs and wants of customer
- Directed large-scale development and implementation of SaaS solutions to meet business needs and build client loyalty for annual recurring revenue of $5,000,000 across more than 400 remote sites.
- Analyzed, updated, and improved internal/external knowledge base guides and technical writing
- Performed data import and data transformation activities
- Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client led systems as scrum master
- Use workflow tools such as salesforce, azure and Jira to track progress of tasks amongst different teams
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Planning, Workflow, and Support Manager
Lowe's Distribution
Valdosta, GA
11.2013 - 12.2020
- Managed up to 36 staff members to perform duties in accordance with established procedures.
- Developed personalized training and growth plans
- Ensured proper execution of policies and developed updated metrics of accountability
- Revised databases using SQL and VBA to streamline workloads and remove impediments for others
- Led projects of improvements of processes as well as databases projects.
- Developed and initiated projects and monitored performance.
- Analyzed business operations to quickly resolve problems and manage workflow process to keep product in-stock on track.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Used sql to provide relevant information, evaluations and planning data for production.
- Performed cycle counts to verify accuracy of on-hand inventory for thousands of products.
- Drove team success through shared vision and recognition of quality performance.
Sales Consultant
LANGDALE HONDA
Valdosta, GA
05.2013 - 11.2013
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Completed registration paperwork and sales documentation.
- Effectively located merchandise across various stores to address customer needs.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Maintained compliance with all service, quality and regulatory standards.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Managed over 50 follow up calls and emails daily.
Education
Some College (No Degree) - Mechanical Engineering
Mercer School of Engineering
MaconHigh school diploma - College Prep
Tift County High School
Tifton, GA05.2011
Skills
- Documentation Management
- MS Office
- Problem-Solving
- Staff Management
- Excellent Communication
- Troubleshooting
- Project Management
- Product support
- Training and Development
- Conflict management
- Analytical and Critical Thinking
- SaaS
- Kanban
- Azure
- Scrum
- Agile
- Meeting facilitation
- Continuous improvement
- Confluence
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
Certified Scrum Master
- Certificate ID - 001411864
- Expires 9/4/2024
SQL for Data Science
- Certificate ID - Z3HN5LD5WUL2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is not a vessel to be filled but a fire to be kindled.
Plutarch
Timeline
Implementation Project Manager
CDK Global
01.2021 - Current
Planning, Workflow, and Support Manager
Lowe's Distribution
11.2013 - 12.2020
Sales Consultant
LANGDALE HONDA
05.2013 - 11.2013
Some College (No Degree) - Mechanical Engineering
Mercer School of Engineering
High school diploma - College Prep
Tift County High School
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