Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Juniorlee Henry

Lebanon,NH

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. Recognized as conscientious, as well as strive to provide support in a variety of areas and committed to creating a positive working environment.

Overview

5
5
years of professional experience

Work History

Operations Administrator

FedEx Ground
Lebanon, NH
09.2020 - Current
  • Provide answers to customer questions via phone and email, typically within 24-48 hours, as well as address issues concerning packages before they are escalated.
  • Solve issues concerning delay of delivery of packages in a fast and efficient manner.
  • Became familiarized with CSP's and their operations in an effort to maximize productivity, foster a positive workplace, and assist in providing information concerning delivery.
  • Support ability for timely delivery and mitigate loss & damage by performing address searches/corrections through various searches and ensuring packages are in good condition for the customer.

Package Handler

FedEx Ground
West Lebanon, NH
08.2019 - 08.2020
  • Safely transported hazardous items avoiding accidents and mishaps.
  • Load packages in such a fashion that customers can receive them in the highest quality.
  • Used hand-held scanners and physical logs to accurately track item movements.

Intern - Administrative Assistant

Whole Village Family Resource Center
Plymouth, NH
01.2018 - 04.2019
  • Provided information to individuals who had questions regarding family resources, as well as assisted different programs and organizations for the resource center.
  • Answered incoming telephone calls, took down messages, and provided information.
  • Sorted and organized files, spreadsheets, and reports.
  • Achieved management recognition by designing and implementing special projects during the internship.
  • Took detailed meeting minutes, prepared meeting rooms, and compiled paperwork to support department.

Youth Advocate

Pemi Youth Center
Plymouth, NH
01.2018 - 12.2018
  • Mentor for youth ages 12-18.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Managed and led activities promoting growth in mental, emotional and educational areas.

Education

Bachelor of Science - Youth Development & Education, Creative Writing

Plymouth State University
Plymouth, NH
05.2019

Skills

  • Data Analysis
  • Customer Service
  • Telephone etiquette
  • Customer engagement
  • Proficient in Microsoft word
  • Verbal and written communication

Timeline

Operations Administrator

FedEx Ground
09.2020 - Current

Package Handler

FedEx Ground
08.2019 - 08.2020

Intern - Administrative Assistant

Whole Village Family Resource Center
01.2018 - 04.2019

Youth Advocate

Pemi Youth Center
01.2018 - 12.2018

Bachelor of Science - Youth Development & Education, Creative Writing

Plymouth State University

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Juniorlee Henry