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Julius Moore
Atlanta,GA
Summary
Highly capable Cybersecurity student with excellent technical, problem-solving, and analytical skills seeking real-world challenges to apply knowledge gained from undergraduate coursework. Experienced in Python, JavaScript, network protocols, and authentication control. Expertise in managing high volumes of client requests with prompt and friendly service, even during peak hours. Possesses excellent interpersonal and communication skills and is confident in handling challenging situations with ease. Native English speaker with working proficiency in Japanese.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Director & Cobb County Coordinator
Northside Swim Academy LLC
Remote, GA
02.2024 - Current
- Engineered and deployed a robust, secure communication system using Discord for a 40-50 employee company; leveraged bot intregreations to implement a role-based access control system within the Discord server, ensuring that employees had access to relevant channels and information based on their job functions, enhancing security and streamlining communication. Centralizing communication channels, client to staff interactions, FAQs, services, and policies.
- Provided technical guidance and support to employees during the adoption of new communication and project management tools, ensuring a smooth transition and minimizing disruptions to daily operations. Researched and implemented advanced CRM software solutions to manage client leads and customer databases, significantly enhancing data organization and accessibility. Evaluated and replaced the legacy task management system, Trello, with the more efficient Plane.so platform, optimizing project management and team collaboration.
- Developed and implemented an online onboarding and training program through Trainual, enabling effective tracking of staff compliance and comprehension of company policies and manuals, resulting in a streamlined onboarding process.
- Developed and implemented human resources policies and procedures; managed recruitment, selection, onboarding and training processes for new employees.
Sr. Repair Technician
iRepairIT
Smyrna, GA
03.2022 - Current
- Manage daily operations, and coordinate inventory and parts resupply for three locations across the Atlanta metro area
- Inspect and troubleshoot client equipment (PCs, Cell Phones, and Consoles) to identify potential issues
- Provide preventative maintenance and repair of client equipment to ensure optimal performance
- Lead the achievement of monthly revenue targets by developing and implementing promotions to increase repair intake and accessory sales
- Provide clear communication and customer service by keeping detailed notes about the repair in the system, and communicating with the customer any updates about their repair.
WSI Lifeguard Supervisor
South Cobb Aquatic Center
Austell, GA
07.2019 - Current
- Supervise over 25 lifeguards to ensure staff follow water safety and customer service protocols
- Develope water safety course curriculum and teach clients of all ages how to swim
- Performe rescues and first-aid according to demands of adverse situations utilizing basic life-saving techniques and technology
- Administer life-saving medical protocols and techniques to patrons as needed during emergencies until EMS arrives
- Perform daily pool maintenance operations, water safety, testing, cleaning, and other duties as assigned by Management
- Certified in First Aid, CPR, AED, and Water Safety Instruction.
IT Support Technician
Karna, LLC
Atlanta, GA
06.2022 - 07.2022
- Provided IT technical assistance to support an intensive 4-week live virtual training reaching approximately 600 participants in 92 countries
- Provided support in French and English languages using DeepL and Google translate to coordinate communication in French
- Received and resolved participant issues related to learning management system and zoom access, password resets and training platform capabilities via functional email inbox, Jira, Trello, WhatsApp chats, and MS Teams
- Documented, tracked, and monitored issues to ensure timely resolution
- Coordinated post-production video editing and subtitling using Adobe Premiere.
Computer Technician
eBryIT
Kennessaw, GA
07.2021 - 01.2022
- Traveled to different campus sites for installation and de-installation of PCs and devices
- Imaged SCCM in the customer staging area
- Utilized USMT for data migration, as needed
- Entered timely and detailed status updates to the customer ticketing system.
Pharmacy Technician
Publix Pharmacy
Mableton, GA
06.2021 - 01.2022
- Delivered medicines and over-the-counter
products to customers. - Maintained safety requirements, medication
stock, and customer medical information.
Education
Bachelor of Science in Cybersecurity; Japanese (Minor) -
Kennesaw State University
12.2025
High School Diploma -
Woodward Academy
01.2020
Skills
- Microsoft Office Suite
- Adobe Premiere
- JavaScript
- Python
- HTML
- C#
- VMware
Certification
JLPT N5 (Japanese-Language Proficiency Test), Japan Educational Exchanges and Services
Languages
- Japanese, Working Proficiency
- Chinese, Novice
- Korean, Novice
Timeline
Human Resources Director & Cobb County Coordinator
Northside Swim Academy LLC
02.2024 - Current
IT Support Technician
Karna, LLC
06.2022 - 07.2022
Sr. Repair Technician
iRepairIT
03.2022 - Current
Computer Technician
eBryIT
07.2021 - 01.2022
Pharmacy Technician
Publix Pharmacy
06.2021 - 01.2022
WSI Lifeguard Supervisor
South Cobb Aquatic Center
07.2019 - Current
Bachelor of Science in Cybersecurity; Japanese (Minor) -
Kennesaw State University
High School Diploma -
Woodward Academy