Summary
Overview
Work History
Education
Skills
Timeline
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Julie Paisley

Julie Paisley

Universal Banker
Sterling,IL

Summary

Enthusiastic candidate with 12 years of extensive experience in banking from teller to personal banking. Strong knowledge of banking services and policies. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

12
12
years of professional experience

Work History

Universal Banker

Old National Bank
Oswego, IL
02.2022 - 02.2023
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Answered over 50 customer calls per day.
  • Met quarterly sales goals on deposit accounts.

Sr. Universal Banker

Byline Bank
Oswego, IL
11.2011 - 02.2022
  • Cross-sold credit cards and other bank products.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Met sales goals per quarter with deposit accounts.
  • Managed over 50 customer calls per day.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively
  • Managed time efficiently in order to complete all tasks within deadlines

Education

Associate of Applied Science - Court Reporting/Legal Secretarial

MacCormac Jr. College
Chicago, IL
05.1993

High School Diploma -

Sterling High School
Sterling, IL
05.1983

Skills

  • Money Transfers
  • Consumer Banking
  • Safe Deposit Box Oversight
  • Customer Outreach
  • Opening Accounts
  • Cash Handling
  • Team Collaboration
  • Follow-Up Skills

Timeline

Universal Banker

Old National Bank
02.2022 - 02.2023

Sr. Universal Banker

Byline Bank
11.2011 - 02.2022

Associate of Applied Science - Court Reporting/Legal Secretarial

MacCormac Jr. College

High School Diploma -

Sterling High School

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Julie PaisleyUniversal Banker