Julie Jones
Provo,UT
Summary
Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated over three years of experience.
Overview
4
4
years of professional experience
Work History
McDonald's Order Taker
Mark Parrish
Provo, Utah
03.2021 - Current
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Checked outgoing orders for accuracy before delivery.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
McDonald's Order Taker
Work To Live LLC Ephraim McDonald's
Ephraim, UT
12.2016 - 05.2019
- Entered orders into computer system quickly and in proper sequence.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Welcomed customers and provided quick and attentive service.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
Junior Caller
Key Research Solutions
Ephraim, UT
08.2016 - 12.2016
- Escalated complex matters to management to request information or appropriate action to resolve.
- Made phone calls to random people on a list to interview them about things of a political nature.
- Took surveys quickly and accurately, in a way that a caller will follow along and not get distracted.
- Developed a thicker skin calling locations that were less than kind.
Wendy's Order Taker
Barbarosa Foods, Wendy's
Lehi, UT
05.2016 - 08.2016
- Entered orders into computer system quickly and in proper sequence.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Deep cleaned the entire store every night, sometimes the process went passed midnight.
- Work long hours without rest, which lead to endurance.
Education
Associate of Arts - General Studies
Snow College
Ephraim, UT08.2016
High School Diploma -
Lehi High School
Lehi, UT06.2013
Skills
- Informational Materials
- Information Validation
- Conflict Resolution Techniques
- Credit Card Transaction Processing
- Employee Performance
- New Product Information
Accomplishments
Won "Best Club of the Year, 2016" at Snow College
Timeline
McDonald's Order Taker
Mark Parrish
03.2021 - Current
McDonald's Order Taker
Work To Live LLC Ephraim McDonald's
12.2016 - 05.2019
Junior Caller
Key Research Solutions
08.2016 - 12.2016
Wendy's Order Taker
Barbarosa Foods, Wendy's
05.2016 - 08.2016
Associate of Arts - General Studies
Snow College
High School Diploma -
Lehi High School
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