Summary
Overview
Work History
Education
Skills
References
Timeline
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Julian DeWindt

Julian DeWindt

Customer Success
Denver,CO

Summary

Customer Success professional with 10+ years of working closely with end consumers and collaborative teams. Actively searching for a role within a team where I can utilize my current skill set and learn from those around me. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Technical Support Analyst

Roadster
San Francisco, CA
05.2021 - Current
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Document and prioritize product bugs and feature requests. Manage CRM tools and maintain detailed records of customer inquiries.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Customer Advocate

PopSockets LLC
Boulder, CO
09.2020 - Current
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Documented customer concerns and inquiry resolutions.
  • Created success playbooks for team to use in assisting consumers.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Retail Sales Consultant

AT&T
Denver, CO
06.2016 - 09.2020
  • Operated in a consultative sales approach to understand customer needs and recommend relevant offerings to their needs
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Exceeded sales goals by 120% relying mainly on exemplary customer service skills

Case Manager

24-7 Intouch
Denver, CO
02.2016 - 06.2019
  • Worked in a large call center that serviced multiple brands/services to communicate with customers on issues
  • Operated closely with teams to help escalate reports to the appropriate departments
  • Followed up with customers about resolved issues in order to maintain customer relationships and retention

Banquet Server

Statler City LLC
Buffalo, NY
06.2012 - 12.2014
  • Worked on large team for residential property group in their restaurant division
  • Greeted new customers and built immediate positive connections with guests
  • Ensured customer satisfaction with timely table check-ins, upsell offerings and feedback requests.
  • Was designated large/important table seatings in efforts to guarantee customer satisfaction

Canvasser

Working Families Party
Buffalo, NY
11.2010 - 11.2014
  • Operated in a political party organization to collect and document voter opinions on local, regional and national topics
  • Defined goals, implemented operations strategy and provided team leadership to 15 direct team members.

Education

High School Diploma -

Hutchinson Central Technical High School
Buffalo, NY
09.2003 - 06.2007

Skills

Customer Satisfaction

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References

Daniel Carnevale

Former Sous-Chef @ Statler LLC

716-903-4744

Joe Ollis

Former Manager @ ATT

720-877-1920

Griffin Bell

Former Co-Worker @ Staler LLC

716-553-0535

Timeline

Technical Support Analyst

Roadster
05.2021 - Current

Customer Advocate

PopSockets LLC
09.2020 - Current

Retail Sales Consultant

AT&T
06.2016 - 09.2020

Case Manager

24-7 Intouch
02.2016 - 06.2019

Banquet Server

Statler City LLC
06.2012 - 12.2014

Canvasser

Working Families Party
11.2010 - 11.2014

High School Diploma -

Hutchinson Central Technical High School
09.2003 - 06.2007

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Julian DeWindtCustomer Success