Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIA COOPER

Customer Service
Chesterfield

Summary

Motivated to deliver the highest quality customer experience by providing exceptional service. Adaptable and personable team player with strong administrative and organizational skills. Willing to travel and work flexible schedules. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities.

Overview

5
5
years of post-secondary education
17
17
years of professional experience

Work History

New Home Sales Assistant

Main Street Homes
2016-09 - Current
  • Greet potential buyers/current clients to our Sales Center in a warm, friendly, and professional manner, answering basic questions while gathering client information to be used as future follow up by the New Home Sales Consultant.
  • Develop a strong knowledge of all Main Street Homes products and requirements for all areas.
  • Ensure filing is maintained, including promotional material.
  • Handle website inquires, qualify needs of clients, and arrange appointments with New Home Consultants in customer requested communities.
  • Maintain customer information in LASSO contact management software
  • Fill in for Inside Sales Assistant while on vacations and days off. Handle incoming calls, qualify prospects, set up appointments to meet with New Home Consultants.

Executive Assistant / New Client on Boarding

Lender Select Mortgage
2013-09 - 2016-06
  • Schedule and coordinate meetings, appointments, travel arrangements,
  • Create Power point presentations used for business development, sales meetings, customer training, and regional employee meetings
  • Event Planning for business development, shareholder meetings, and internal/external customers
  • Deliver support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members.
  • Track, file, and view important documents, receipts, applications, database information, and invoices, Organizing and managing sensitive files in an efficient manner
  • Maintain client and vendor records and related information
  • Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies
  • Assist senior-level management with other duties as assigned to facilitate efficient business operations
  • Primary point of contact for newly signed accounts.
  • Manage all aspects of the on-boarding process for credit union and community bank clients

Gold Buyer/Appraiser

Golden Opportunity LLC
2010-01 - 2013-12
  • Marketed my services to individuals and other business owners by using direct marketing and E-marketing campaigns.
  • Worked closely with direct sales representatives to generate business leads.
  • Coordinated local events to showcase services to the public

Travel Agent

YTB Travel Network
2007-01 - 2010-12
  • Coordinated a variety of travel arrangements for businesses and individuals including hotel, flight, and rental car reservations.
  • Owned and operated a home base travel business.
  • Conducted training sessions for prospective travel agents and travel business owners.
  • Earned company sales award and incentive trip in first 6 months with the company.

Executive Assistant

Community Bankers Bank
2006-06 - 2008-06
  • Increased management team productivity by introducing new customer management sales tools and creating and maintaining companies’ client database system.
  • Assisted CEO in organizing logistics and staging for monthly sales and Board of Directors’ meetings.
  • Developed direct mail campaigns to promote new products and services.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Handled sensitive proprietary company information with integrity and confidentiality.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Education

BBA - Business/ Marketing

University Of Cincinnati
1982-09 - 1987-05

Skills

    Interpersonal Communication Skills

Customer Relations

Creative problem solving

Relationship development

Employee training and development

Timeline

New Home Sales Assistant

Main Street Homes
2016-09 - Current

Executive Assistant / New Client on Boarding

Lender Select Mortgage
2013-09 - 2016-06

Gold Buyer/Appraiser

Golden Opportunity LLC
2010-01 - 2013-12

Travel Agent

YTB Travel Network
2007-01 - 2010-12

Executive Assistant

Community Bankers Bank
2006-06 - 2008-06

BBA - Business/ Marketing

University Of Cincinnati
1982-09 - 1987-05
JULIA COOPERCustomer Service