Judith Ordonez
Senior Property Manager
Orlando,FL
Summary
Experienced bi-lingual Senior Property Manager with over 15 years overseeing portfolio of Single Family, Build To Rent, & Multi-Family properties. Goal driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Ambitious professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Seasoned professional with strong knowledge of acquisitions, construction, leasing, maintenance, and Property Management. Highly successful at boosting occupancy, lowering bad debt, stabilizing retention, Turn & Occupied maintenance cost. Prepared to offer expertise to a dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Transcendent Electra Mgmt Formerly Build Us Back
Bay Harbor Island, FL
06.2016 - 02.2023
- Oversight of 1,660 Build to Rent and Single Family Rentals.
- Maintained delinquency rate under 2%.
- Completed walk-throughs for vacating residents in Florida and ensured prepared homes to new residents in minimal time.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market and calculated overhead costs.
- Communicated effectively with owners, residents, and on-site associates.
- Administered operations to handle needs of more than 1,660 tenants across Florida, North Carolina, and Tennessee.
- Scheduled expenditures and collected monthly rent from tenants.
- Investigated and resolved any tenant complaints.
- Maintained single-family homes by working with maintenance services and supervised repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated appointments with Leasing Specialists to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Utilized Yardi, Rent Cafe, Rently, MLS software.
Area Property Manager
Invitation Homes Inc Formerly Starwood Waypoint
San Francisco, CA
01.2015 - 05.2016
- Oversight of 1,225 Single-Family Florida Homes
- Performed leasing functions, including marketing, showing units, screening applicants, and maintaining resident retention.
- Enforced rules and regulations and responding to maintenance requests, comments and complaints.
- Determined and coordinated maintenance needs and home turnovers, assisted in coordination of turnovers.
- Ensured work orders are being input in the system and completed in a timely manner.
- Performed move out inspections and properly executed all deposit accounting.
- Prepared lease documentation in accordance with HUD and Community policies.
- Maintained high occupancy of 94% + by demonstrating the value of the homes by using agreed upon sales practices.
- Effectively supervised the maintenance manager to ensure the quality and timeliness of maintenance effort.
- Directed timely rent collections and deal with all income related issues in accordance with company policies and procedures.
- Accurately directed the recording of all income transactions.
- Assisted residents with Entrata and PayLease portal transactions.
- Pursued delinquent accounts in a timely manner, promptly initiate legal action when necessary.
- Translated budget goals into appropriate actions by keeping monthly expenditures within the limits of approval budget and maximizing income by aggressively initiating marketing activities and recommending price adjustments as well as maintaining an accurate budget log.
- Assisted Regional Manager in preparing forecasts, budget and financial statements
- Prepared & submitted month end financial reports to regional manager.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to escalated resident concerns and issues and monitored resolution.
- Negotiated vendor contracts and presented to owners for approval.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Identified and addressed potential safety issues and liability concerns.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Managed rent collections averaging less than 1% delinquency.
- Monitored and managed Bond and Housing compliance with paperwork and inspections
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Software utilized - Propertyware, Yardi, SMS, Salesforce and Task Easy.
Community Director
TVO North America - Fountains Apts At Lake Orlando
El Paso, TX
06.2012 - 11.2014
- Ensured rent, late fees, and charges are collected, posted, and deposited
- Managed social media campaigns.
- Coordinated and implemented social media marketing communication projects with responsibilities that include social media advertising and creating brand awareness online.
- Developed and implemented unique and engaging activities for residents.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain occupancy rate of 90%+.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Kept units in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated appointments to show marketed properties.
- Maintained documentation, wrote reports and tracked expenses using Yardi and MRI.
Assistant Property Manager
Cedar Holdings, LLC
Orlando, FL
08.2001 - 12.2008
- Showed apartments to potential residents and answered questions regarding community.
- Kept accurate records of all resident correspondence.
- Oversaw monthly collections and maintained delinquency under 1% by following up on delinquent residents and coordinated collection procedures.
- Implemented and enforced policies and procedures to maintain community to highest standards.
- Coordinated appointments to show marketed units.
- Conducted regular inspections of both interior and exterior of community for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Ensured records were accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and close contracts.
- Completed final move-out walk-throughs with residents to identify required repairs.
Education
Bachelor of Science - Elementary Education
University of Central Florida
Orlando, FLSkills
- Leadership/communication skills
- Proficient in English and Spanish
- Market research and analysis
- Self-motivated
- Team Leadership
- Project management
- Staff support & coaching
- Vendor negotiation & onboarding
- Expense control management with turns and repairs
- Portfolio Oversight
- Tenant Retention
- Lease Agreements Proficiency
- Maintain High Occupancy
- Rental Pricing Strategies
- Customer Service Relations
- Rent Collection Management Proficiency
- Tenant Eligibility Determination
- Vendor Oversight
- Rent Pricing Optimization
- Inspection Management
- Oversee Maintenance
- Proficient with Yardi, MRI, Sales Force, RentCafe, Atlas, Microsoft Word, and Excel
Affiliations
Miami Board of Realtors
Certification
- Licensed Florida Real Estate Associate - 2015
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior Property Manager
Transcendent Electra Mgmt Formerly Build Us Back
06.2016 - 02.2023
Area Property Manager
Invitation Homes Inc Formerly Starwood Waypoint
01.2015 - 05.2016
Community Director
TVO North America - Fountains Apts At Lake Orlando
06.2012 - 11.2014
Assistant Property Manager
Cedar Holdings, LLC
08.2001 - 12.2008
Bachelor of Science - Elementary Education
University of Central Florida
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