Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Judith Holzworth

Ellenboro,NC

Summary

Efficient Environmental Service Technician with 2 years of experience. Adept at maintaining long-term cleanliness of spaces and committed to sanitary practices. Successful at following directions with no supervision and maintaining professionalism after long hours.

Successful Customer service representative with over 15 years experience in medical, insurance and restaurant industries with 2 promotions in each of those fields.

Overview

18
18
years of professional experience

Work History

Environmental Service Technician

ATRIUM HEALTH
Shelby, NC
05.2020 - Current
  • Formulated and implemented long-range plans for environmental programs.
  • Monitored spaces for environmental safety hazards.
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Followed specific cleaning schedules based on patient needs.
  • Set up beds or other furniture in rooms.
  • Maintained patient and hospital confidentiality.
  • Performs routine tasks assigned area, follows a 7-step cleaning process and the remaking of beds after disinfecting after discharge cleaning.
  • Empties trash, wipes and relines containers.
  • Replenishes all disposable items such as soap, toilet paper and paper towels.

Assistant Manager

Zaxby's Restaurant
Forest City, NC
05.2014 - 05.2020
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

In-Home Nanny

Steven And Jennifer Blair
Ellenboro, NC
09.2009 - 07.2013
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented diverse educational strategies to boost development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Assisted with housework such as laundry and cooking.
  • Planned and guided age-appropriate tasks like reading, crafts etc...[Type].
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept children's areas neat and clean.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Customer Service Representative

Great Florida Insurance Of Pasco
Port Richey, FL
03.2003 - 09.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Quote, sell and maintain insurance policies.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved multiple issues over phone with multiple customers daily

Education

High School Diploma -

Lyman High School
Longwood, FL
06.1979

Skills

  • Room setup
  • Infection Control Policies
  • Chemical safety
  • Contaminated site cleanup
  • Hazardous waste remediation
  • Energy modeling
  • Hazardous waste disposal
  • Environmental assessment
  • Customer service
  • Type 45 wpm
  • Cash handling including tills, safes and deposits
  • Basic computer /data entry

Additional Information

References available upon requests.

Timeline

Environmental Service Technician

ATRIUM HEALTH
05.2020 - Current

Assistant Manager

Zaxby's Restaurant
05.2014 - 05.2020

In-Home Nanny

Steven And Jennifer Blair
09.2009 - 07.2013

Customer Service Representative

Great Florida Insurance Of Pasco
03.2003 - 09.2009

High School Diploma -

Lyman High School

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Judith Holzworth